Heatherhunts
13 de julio de 2024
Hair in bed, used cigarettes on shelf, no towels, trash on the floor, fun swimming areas. ******* We stayed one night on a Friday-Saturday in July. Upon check in, our room had a very foul odor, but I truly hate complaining so I tried to live with it. I lost it when I found hair in the bed and on the pillows. The front desk clerk was very nice and friendly and gave us a new room. This one smelled a lot nicer so we settled in. The kids were excited about hitting the three swimming areas. Our double queen room only had two towels in it and there were no towels in any of the pool areas for the four hours we were swimming. We packed up to check out in the morning and my 6’4” husband grabbed our swimming suites from the coat rack where they were drying and found used cigarettes on the shelf near the door! I will NEVER stay here again. I paid $240 for the room for one night and the quality of the room felt like a $60/night motel. I can understand the unfortunate mistake of having one room be dirty, but two? The very kind gentleman at check out advised me to email the hotel manager, which I did, and I’m currently waiting to hear back. Front desk service: 4/5 Hotel cleanliness: 1/5 In room amenities: 1/5 Swimming areas: 3/5 Overall hotel: 2/5
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