The Hills Hotel, Ascend Hotel Collection

We stayed two nights in The Hills Hotel. We were delighted to be able to enter our room at 12 noon. The hallway, room, and furnishings appeared to reflect a recent upgrade. Unfortunately, the air conditioner vent was right in front of the head of the bed that was near the windows. The hotel is in a good area with access to the freeway and within walking distance of many good restaurants and shops. The breakfast was fine with us: it was an a la carte breakfast with reasonable prices and friendly servers. The reception staff were friendly and helpful, especially Ms. Lynn who helped us identify and contact several local merchants. An additional $27 resort fee for parking, two bottles of water a day, and drinks (can be used for coffee, orange juice) made the total cost higher than it appeared, but we would stay at The Hills again if they have a room where the air conditioner does not blow on the head of the bed.

Though the front desk staff was very friendly & helpful, their check-in process was painfully slow. The room was a good size but dimly lit. The bed was comfortable, and there were power outlets at each nightstand--great for charging devices at bedside. There was a nice size mini fridge in the room and coffeemaker. But sleeping . . Ugh, the air conditioning unit was ridiculously loud! The option was to either suffer through a blaringly loud, Arctic blast blowing directly at your head all night, or suffer through a hot July night without air conditioning and instead have the highway traffic keep you awake all night. Neither option is conducive to a good night's sleep, unfortunately. Just not worth the hotel's high price. The dimly lit bathroom had a lighted mirror but the lights did not work at all. There was large shower with no mold (good job, housekeeping!), but the shower water pressure was weak and the water was so soft it left a slimy film. The toilet was too low for anyone over 4 feet, and the toilet seat gave a jarring shift to the right whenever sat upon. WiFi worked fine but was not password protected. Checkout was nearly as slow as check-in. Staff should realize that some people need to get on the road, not be stalled at the front desk for no good reason. Charging for a room-only should be a simple process, as it is at most hotels. Overpriced, this hotel is too full of itself; you can't just will yourself into a high-end hotel class, you have to prove it, and there's just no proof here anymore. I'll surely look elsewhere the next time I'm in the area.

The pillows are the fluffiest I’ve ever felt. Michael ensured they were at top tier fluffiness level and tested each one until it was up to my expectations. 11/10 reccomend the bartender and the pillows are up to my expectations just like what I would expect from the hills

First time coming staying at the hotel and decided to hang in the bar and we were lucky enough to have Derek as our bartender! Derek is absolutely fantastic! Great drinks and conversation! He keeps the bar clean and takes the best care of you! 10 out of 10 drink mixing and service! Loved that on Sunday’s they have live music!

The front desk Name Fred was very rude in professional the way talk to my wife. He was not knowledgeable about his job acting he wants to make a fun of usgggggggggggggggggggggggggggggggggggggtgtti hate this place I will not back anytime

This hotel is an old building with a face-lift. We woke up to no hot water. Staff didn't care at all. Just kinda shrugged there shoulder like well so what we never have HOT WATER. Corporate offered us a $40 credit in the form of Holladay In points. Don't bother even trying this place the pictures look great but the hotel doesn't even provide the basic needs you book a hotel for. Just pathetic ant terrible experience.