Lux* Saint Gilles,

Très bien dans l’ensemble. Service et sympathie irréprochable.

Super hôtel service impeccable très belle chambre L’emplacement est idéal pour visiter les alentours Très bon accueil et le petit déjeuner très copieux La piscine est génial endroit parfait pour passer de bonnes vacances et vivre un moment agréable dans un jardin luxuriant Les chambres sont bien espacés et la plage est magnifique le personnel est au petit soin pour que vous puissiez vous détendre et profiter de ce lieu magique

Moment convivial, moi et ma femme, petit moment de tranquillité avant notre mariage.

Magnifique hotel, mise a part la simplicité des chambre et la télévision non connecté tout etait nickel. Le cadre est jolir le service impeccable.

Lux St Gilles is a beautiful colonial hotel situated in the upmarket St Gilles area of Reunion Island. Set on extensive grounds with an adjoining beach and lagoon protected by coral reef, Lux is probably one of the few beachfront hotels in Reunion where swimming is possible with no fear of shark attacks. As it's right on the west coast, sunsets are probably the best time to enjoy the beach. Sadly, as other reviewers have noted, there ends the superlatives. The property is dated and in dire need of refurbishment. Rooms are small and tired, not quite what you might expect of 5 stars in 2024. We were unfortunate to have extremely noisy neighbours who were audible from indoors as sliding doors were not soundproof, but guest relations officer Nathalie kindly and swiftly moved us to a quieter part of the hotel. Dining options varied – from the very average though adequate buffets at La Cuisine to beach-front La Plage which offered very good grill and pasta selections, which we found enjoyable. L’ Orangine, the high-end restaurant was over-rated in my view and had limited options for diners with allergies or intolerances, particularly dairy intolerance. Nearly all the dishes at L’Orangine require supplements even if you are on half/full board or all-inclusive, be warned. The Bar also serves food but we did not try it. All four restaurants have to be pre-booked for dinner and this should be done at the start of your trip because as many as two of the four restaurants can be closed each day. With the lack of – and difficulty in recruiting – hotel staff as an understandable constraint, the standard of service and hospitality suffer. The staff on duty frequently appeared to be rushed off their feet. Of the handful who do try their best and stay cheerful while at it, Ludovic at breakfast service was exemplary. He is a true professional who delivers exceptional “Lux” service. He made English speakers feel at ease and kindly remembered my breakfast order and how I liked my coffee each morning. Henry at L’Cuisine dinner noticed I had lost my napkin and without my asking for it, brought wipes. These small gestures go a long way to help guests relax and feel cared for. There is a small gym on premise but it is unmanned and you are meant to wipe the equipment before and after use (perhaps switch the A/C on yourself too). Quite a difference from other Lux hotels in Mauritius where you have one-to-one attention from on-premise trainers. Again, not quite what you might expect in “first-world” France and a 5-star hotel. There is no spa but treatments can be booked and are offered at beach-front cabanas. There are no water sport facilities that I could see – perhaps the sea is too rough for sailing or other sports. There are lots to see on Reunion Island itself – such varied landscape, amazing views and deep history – so much so that we found our 5 days not quite enough. Thankfully, Melvyn at concierge helped us plan our time. However, we did have to ide

If your English this is definitely a review for you.. i paid for my son and daughter in law to come to this hotel for 4 days as part of a 2 centre package with Mauritius for their honeymoon, well where do I start with what I have been told, they were ignored when trying to buy drinks, they were not made to feel special at all with it being their honeymoon, they were invited for a meal on Sunday night and an hour before a note was put under their door to say the restaurant was closed and they would have to go to the buffet, with no apology and they have evidence that the restaurant was actually closed on a Sunday so why did the hotel tell them they could go, in fact it sounds pretty clear the hotel had no intention of doing a meal for them and singled them out to be made to feel like 2nd rate citizens. They were made to feel extremely unwelcome as if they had just walked off the streets because they don't speak french. Out of all the staff only 3 made an effort with them. They actually couldn't wait to leave the hotel, which for their honeymoon was utterly devastating to hear. I have lodged a formal complaint with the tour operator I used and they are investigating. Extremely disappointed as I was told this was a 5* hotel with 5* service and from what I've been told and the videos I've been sent it's no more than a 3 at best. They said they would NOT recommend anyone unless you speak french to go to this hotel.

We spent a couple of days in Lux St Gilles for our honeymoon - we loved it! From the moment we arrived, the service was incredible. We received delicious drinks on arrival and the staff were exceptionally welcoming and friendly and couldn't do enough to help. We were checked in efficiently and then given a tour to our room and around the property. We were upgraded which was a lovely surprise and the room was breath-taking. The scenery can only be described as paradise. The food was also amazing and so tasty and again, the staff were fantastic. There was plenty to do with a short walk into the next village to go whale watching as well as having the beach at the hotel to just sit and relax. Our only regret is that we did not stay long enough!! We will definitely be back! Thank you again to Lux St Gilles and all the staffing team.

We had a great time here. Most of the staff were great and the food lovely. The room was really good too. Most staff don’t speak much English, which is fine as it’s a French speaking island. But there was usually someone who spoke English to hand who was more than willing to help. Which we really appreciated. The reason for the average score was our meal on our last night. We went to la Plage restaurant. First to arrive, seated and drink and food order taken. Food and drink arrived - after which we were actively ignored. A French couple on table next to us had 3 courses and multiple drinks but even when we called the wait staff they walked away. I get some brits can be obnoxious but we were nothing of the sort. After an hour of waiting they eventually took our plates. We asked for a drinks menu to sample some rum, and we knew what desserts we were having. Menu deposited, then back to being ignored. We eventually decided to leave but did complain to the manager on the way out. 2 hours to just get one drink and one plate of food is poor. They had a conference running which didn’t help, but the restaurant wasn’t that busy - it had certainly been busier earlier in the week. It made us feel like we weren’t valued customers and tainted our trip. The rest of the stay did somewhat redeem it all, but it did upset my wife while we’re on a very expensive holiday!