THALACAP Ile de Ré

Good position but otherwise just ok. Located at the end of the island it is pretty remote. Hotel was clean. Good outdoor pool Breakfast ok but not a show stopper. Limited restaurants nearby so if you (like me) don’t fancy a buffet, then you must get struggle at the hotel.

The hotel was tired and not what the pictures reflected, The spa was in a completely different part of the hotel to the main outdoor pool The pool area was sparse and with no working toilets which meant you had to walk in a wet costume through the hotel reception to use one the pool was freezing it did not feel like it belonged to the hotel more that it was a municipal pool the hotel guests could use share with another set of businesses, rude staff, despite advertising a bar there was nowhere to get a drink unless the restaurant was open, so after arriving at 2pm were were unable to get even soft drinks or coffee till 5 hours later Although we we residents we were refused entrance onto the restaurant in the evening because we hadn't booked and they were full but we weren't told we had to book and only 20 people were seated for dinner ? We eventually got a table but the restaurant manager had a very heated discussion with the receptionist for this to happen. we sat as we waited for a table in the bar area the bar person acknowledged us and then disappeared for 20 mins when I went to look for her she was sat on a table with guests chatting. the set menu was basic, expensive and the service was rushed and we felt like we were nuisance rather than a guest. We returned to the room to find the aircon didn't work At breakfast again the same restaurant manager was rude not just us but other guests too, they ran out of bacon and it took 30 mins to be replaced. when I queried the bill due to the issues we had, we were refunded 2 drinks and breakfast that was 18 euro was reduced to 12 so for 2 people the 400 euro plus price was reduced by 30 euros.The manager said we had a reviewed a good deal !!!?? it was my first visit to the island my friend a regular, I definitely would NEVER stay here again as the write up and pictures do not reflect what you will find when you arrive

Hôtel bien situé, mais vieillissant. Literie confortable, mais manque lampe pour lire, pas de miroir grossissant, grand placard mais impossible de bouger les portes, il serait judicieux de les ôter ! Le côté balnéo est vraiment à revoir le "jaccuzzi" était en panne, mais il s'agit d'un mini espace dans la piscine, autour de la piscine c'est très délabré. Les douches froides délivrent un mini filet d'eau ? pas de produit lavant ? Le hamam n'était pas assez chaud, rien pour rincer sa place ? cet espace balnéo ne répond à aucun standard actuel. Petit déjeuner de qualité, le personnel est agréable, les vélos électriques fonctionnent bien.

La qualité des soins n’a d’ égale que celle de l’ hôtellerie- restauration . Un sans faute . Notre 13e séjour se termine , les dates du 14e sont déjà choisies ..!!! Chaque année identique ou mieux que la précédente grâce à des équipes dynamiques et bienveillantes …Une vraie détente…

Deux journées dans cet établissement avec un personnel souriant, à l'écoute et disponible. Le restaurant de l'hôtel est excellent, tant sur le petit déjeuner que la demi-pension ! Les chambres sont grandes, la literie excellente. Le thalasso offre beaucoup de prestations et le personnel est aux petits soins pour que tout se passe bien. Une belle parenthèse !

Un séjour parfait. Nous y venons pour la deuxième fois . Accueil chaleureux. Chambre spacieuse. L espace thalasso est très bien et propre. Le jacuzzi étais en panne mais a la fin de notre séjour il étais a nouveau fonctionnel Massage au top . Ménage de la chambre parfait. Pdj complet . Restaurant qualitatif mais un peu cher . Personnel avenants et souriant . Nous reviendrons avec plaisir