evan_noah
16 de agosto de 2024
Spent 1 night here and had one of the most disappointing stays I've had in recent memory. Booked through AMEX FHR. Be aware that this hotel provides the bare minimum of $60 toward the Free Breakfast Entitlement. Unfortunately, that does not truly cover the full breakfast and hotel is not shy about that. An egg entree with a side of bacon is $29, add in a cup of tea for $6 and it's already $35. Multiply that by 2 and it's 70 bucks. As the dollar amount allocated toward breakfast is set solely by the Lodge at Torey Pines they are completely fleecng their guests for the few extra dollars, that's inexcusable, especially in an alleged 5 star resort. Had a conversation with a Manager about this on my way out and although apologetic, didn't seem too concerned and just told me he was sorry and would pass my concerns on at the next staff meeting. Furthermore, as refernced below, this property to me does not give off the vibe of a 5-star hotel. Although there are cushions on the chairs at the pool, there is no pool attendant to provide service setting up your chair or umbrella. Also, no sunscreen or aloe provided at the pool. Memo to the Lodge, these are things guests see at other 5 star properties. Also had lunch at the pool and had to ask for a refill on the drink even though there were 3 guys working with no other customers present (actually 2 were working and chit-chatting & the 3rd Pool food employee soent (no joke) a minimum of 2 hours chatting up 2 women at the pool. Upon checking out, picked up our bags/luggage and as the Uber showed up, the employee casually walked away. Again, these are things guests should not see at an upscale property. While it's obvious some employees are friendly and hard-working, there are a bunch that definitely need supervision that is sorely lacking. That, along with the nonsense with the deliberate low dollar amount of the breakfast entitlement show that the resort, while picturesque is definitely in need of new (and better) Management. Zero chance I would return.
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