Hôtel Spa Au Cœur du Village Relais&Châteaux

Welcoming and very comfortable - we had a lovely short break in this lovely hotel close to the ski lifts and centre of the town.

The good: - location in heart of la Clusaz, steps away from the main square, restaurants and 2 ski lifts. - ski location on hand + locker. - very friendly & helpful staff. The less good/bad: - overly expensive for drinks and dinner. EUR12+ for a glass of wine at the bar, and dinner for 2 at EUR200, for 2 starters, raclette & wine is too expensive relative to the town and location, even for a 5* establishment. We were expecting to pay more, but we could have had the same meal & quality in a local restaurant for half the price which left a bitter taste. (we dined at the bistro not the michelin restaurant which had no availability). - breakfast was disappointing, a good selection of cheeses and breads, but we would have expected at least a small a la carte selection available for order, but it was all buffet, even the hot food. - 1700 check-in time (!). This is the latest check-in time I have come across in all my travels. Luckily our room was not occupied so we were able to have it as from 1400, otherwise we find 1700 excessively late, especially if you have arrived earlier, done some skiing, with kids and family, and need to hang around for hours waiting for the room to finally be ready. Furthermore, checkout is 12:00, so the hotel considers 5 hours to turn around which is unheard of. - towel racks in the room did not warm up (we had 2 bathrooms and in neither, and we could not find any switch), which is not acceptable for a hotel in a ski area and with a spa. - we called reception for water one morning in order to take daily medication, and nobody bothered to arrive. - spa was disappointing - the pool area is dark, there is limited lounger chairs, and the water in the pool is not 30 heated as advertised, in fact we found it quite cold. In addition, there were 7-8 small kids jumping around, diving, splashing, and make it unusable for other guests, with parents not reacting and no rules around the pool or supervision from staff, so this facility for us was completely unusable. All in all, this hotel tries too hard to be a 5* establishment, but ultimately comes short, especially in the location it is. It charges 5* prices, which we were more than happy to experience, but it then falls short in fully justifying them, leaving a disappointing feeling of being short-changed.

Really enjoyed our stay at this hotel. Food was excellent. And the suite was superb with great views from the balcony. Staff were so friendly and helpful. They couldn’t do enough for you.

I wanted to share some feedback from my recent stay. While the location for skiing was fantastic and one dinner was excellent, I was disappointed with the overall experience compared to previous years. The breakfast quality was not up to par, and I found some staff to be uninformed and occasionally rude. In the future, I may explore other hotels further from the slopes that offer better service and food quality. It's regrettable to say that Au Coeur du Village seems to have lost some of its charm

We been staying in this facility for many times now, quality is constant, you feel well and you are ideally located to ski and have a break in the village. Staff is okay (unfortunately just 2 or 3 are the same from year to year). F&B is great, with a special award to the breakfast.

Great hotel - 2nd visit in 2 years still as good. Great for skiers and non skiers alike. great food and staff - very comfortable - fabulous pool and sauna. just across the road from the slopes. great shops if you are not into skiing. Has its own boot room next to the hotel for ski hire and storage.