Daitokan

I had an extremely disappointing experience during breakfast at your hotel on January 16, 2025. The breakfast hours were from 7:00 to 9:00 AM, and while I was finishing my meal just a few minutes past 9:00 AM, the restaurant manager came to my table and abruptly told me to stop eating and leave the restaurant immediately. This behavior was shocking and unacceptable. As a hotel guest, I expected at least the courtesy to finish the food already on my table. There was no prior warning that the restaurant was closing soon, which is standard practice at any decent hotel. Most establishments inform guests that the buffet or service is ending but still allow them to finish their meal without feeling rushed or humiliated. It is understandable to adhere to operational timings, but the way this situation was handled lacked basic hospitality and respect. The treatment I received felt more like I was in an institution than a hotel. The hospitality industry is built on creating positive guest experiences, and this was far from it. I strongly urge the hotel management to address the inappropriate actions of the restaurant manager and ensure such incidents do not happen again. Guests should be treated with respect and courtesy, even when enforcing policies. This incident has left me with one of the worst impressions of a hotel in all my years of traveling in Japan and worldwide. I hope the management takes this complaint seriously and works on improving staff training, especially in guest relations.

there is a free shuttle bus service but i didn't know till i got there. Should have indicated on your website during booking.

If you want to experience authentic Japanese tatami-style accommodation and stroll around in traditional yukata, this is a great choice. The hotel is conveniently located near all the hot springs, and accommodations here include a rich dinner and breakfast. It’s highly recommended for families or couples traveling together. I highly recommend it!

The location is perfect, the instruments and rooms are outdated, and the important *not traditional Japanses style and not western style* The people barely speak English is fine, we'll respect that. But the expense is too high for everything. 1 room 529 usd per night. I must say the attitude of people are good as normal Japanese people.

Nice view at the window. Near the onsen just walking distance. Delicious food breakfast and dinner. Staff are also nice.

The hotel is kind of old and not very clean, especially the onsen, not clean with mold. Location is perfect and staff very helpful.