Ramada Resort by Wyndham Kusadasi

My partner and I stayed here from 01/10-08/10. Overall the resort is good, however after travelling to many hotels I would not say this is 5 star standard. The resort itself is quite small. We thought coming out of the holidays it would be quieter with children, however there was still many children here. Upon arrival we had an issue with our balcony door, we were told 4 times by reception someone was coming, in the end we waited over 4 hours. We were tired and hungry and did not appreciate this service, you do not expect this from a 5 star hotel. Eventually they bodged the door and it was ok but not fixed as such. I complained to the guest relations and managed to get an extra A- La Carte for the inconvenience, however the reception staff were unapologetic. It was frustrating the hotel did not take the matter serious. The weather was nice and warm in the day around 25-28 degrees but it is chilly in some evenings. Food was not the best, the main restaurant did not have a great choice and it was repetitive. Food was only warm and not the best. A lot of pastries and bread. The A-La-Cartes however were lovely and the service was excellent. Drinks: the cocktails really varied dependant on the person who made them. I would recommend the relax bar for lunch, you order off a menu and it has a nice selection. The table service for drinks was often forgotten though. The patisserie was lovely. The cocktails are syrup and not frozen, however if made right weren’t too bad. The slush by the pool at the London bar was nice. The pools were cold at this time of year, however the indoor pool was slightly warmer but over run with unattended children splashing. It could do with timed sessions. The adults only pool was lovely and relaxing compared with the normal pool. The room apart from the balcony door was great. The minibar is stocked once free of charge. Cleaners didn’t change our bedsheets throughout our stay though. Entertainment was on very late in the evening and only lasted around 30-40 minutes. It could do with being earlier. Some nights they had a singer at the London bar which was great, however this wasn’t very well advertised and was sporadic. Entertainment team ran good activities in the day and were friendly. Be warned there are lots of cats around you when eating. Overall the hotel is good but I have had better for 5 stars and even from 4 stars.

This is our second trip here so had high expectations, let's just say they were not met. First the positives.. The hotel is in a good location. First few days before they closed everything were great. We had open bars, restaurants, snack bars, coffee shops. Entertainment was great. Big shout out to Baby (real name Kareem) Joseph and Zei. Lovely guys. Staff were accommodating. Now the bad points. Dont take room 1313 it smells awful. We have complained 3 times. In fact any room on the far right of the hotel once the air con is turned off is awful. It's too hot and you cannot sleep with the doors open to outside as its too noisy from the fans, generators, kitchen, and bar stock area. Awful. They either need to stop the noise or turn on the air con. Since they started to wind down there are no al a carte restaurants, not even an ice cream or a croissant at breakfast really poor. Yesterday we were joined by what seems like 200 ferral children for a football tourment. There was football in reception, in the rooms, corridors on balconys until 2.45am. Absolutely disgusting behaviour from the kids left to run wild. No adult supervision. I tried to explain to the hotel guests relationship manager that when they knew they had this happening why did they not plan to put the kids together in a room for dinner, put their rooms in a block together and plan accordingly. I was told they are paying guests so they can do as they please, they seemed to think that it was OK to play football in the reception area of a 5 start hotel. Not sure we will return, if we do it would be back to the suite rooms and before 31 October when their season ends.