GRIDS Premium Hotel Kumamoto

This hotel have several convenience stores nearby. And a shopping mall near the car park. I rented a three bed room. At first, the humidity of the room is relatively high, and have an air-con water dropping issue. Being told that this issue is normally in Japan since it is a raining season, but the staff assist to offer another room. The second offer room air-con is in trouble, which is not cool even turned to 16 degree. At last, we were upgraded to the slightly larger room with three beds (the third bed is still a sofa bed). The room is so clean, two beds are in double bed, the tv could used for Netflix and YouTube. I would say the organise of the staff is in a satisfy level. The shower supplies are in Kose, the water pressure is relatively good among four hotels I’ve been stayed in Japan for this trip. But there are only 8 car parking in this hotels, with the first in first serve policy. So, we couldn’t managed to have a car parking although I’ve been told in the comment box by trip.com. However, they have some collaborated car parking suppliers nearby with a discount coupons. It’s not really convenient for you if you just stay for one night. But for me, it’s more than acceptable.

Stay 4 nights but never clean my room once

A nice and new hotel, will go again

We had an excellent stay here :) This hotel is new and clean, all fatalities are good, nice services, and can walk to travel spots. I really recommend staying here if you plan to visit Kumamoto or Aso. If I return to Kumamoto, I'll 100% book this hotel again.

I recently stayed at this hotel and overall had a pleasant experience. The environment and amenities were satisfactory, with convenient services such as umbrella rental, laundry service for a reasonable fee, and vending machines available. One standout feature was the excellent soundproofing in the rooms, ensuring a peaceful night's sleep. The location was also ideal, with easy access to the shopping district and transportation options right outside the hotel entrance. However, I did encounter a minor issue with one of the pillows, which caused a rash. Despite informing the hotel staff, the resolution was limited to a simple apology. It would have been appreciated if they had offered a more proactive solution or compensation for the inconvenience. Overall, though, I would still recommend this hotel for its comfortable accommodations and convenient location.

Location is good . Not meant for family with car. Gotta park at another carpark 8 mins walk away . New hotel

Not something extraordinary to mention. Small room, one double bed. It was very average. The location was not helpful for dinner. We used nearby super sento for bath, it was about 25 minutes walk. The area felt safe even at night.

very nice hotel and very close to the food street the only thing is not enough car parks, travelers may need to find pay parking themselves and no cold water.

Nice, clean and neat hotel, great customer service and will recommend to stay