Cititel Mid Valley

The hotel room is small but conveniently located. We were satisfied with a good sleep and a good shower. But on the way home after checking out, I realized that I had left my mobile phone charger in the room. I hurriedly called the hotel service phone number 6017-6894940, but I didn't get any response whether I called or left a message on WhatsApp, which made me very disappointed and greatly discounted.

The hotel is conveniently located within the Mid Valley Megamall complex, making it an ideal choice for both shopping enthusiasts and business travelers.

Been a regular guest here due to the location. Overall all good but lately check in service getting delay and no morning call as requested. Kindly improve on that. Thank you.

The location of the hotel is attached to the largest shopping mall in KL. There is a ceiling fan for those who prefer not to use the aircon. A perfect hotel to stay.

Location and service was excellent. Confirmation by *********** was fast and efficient.

Great hotel for family with logistic location & necessity. It's my yearly hotel stay in KL. My room was upgraded by hotel - Toilet with bath tub. Great for lil swimmer adventurous!

Cleanliness -bathroom floor very dirty (room 2304, on July 13th 2024) -please bring your own bathroom slipper because it feels very nasty to step on the bathroom floor -shower water drainage poor -the room’s floor is carpetted, the carpet was dusty, makes us keep on sneezing during our stay Comfortibility -bed and pillow was great -aircond and ceiling fan both functioned well Service -we came at 2pm for check in, there were a lot of people, need to queue to check in -we only manage to enter our room at 4.15pm -staff name Imran and Sophia at the counter were polite and Ms Sophia help us to get a room faster (because at first they informed us that our room will only be ready at 5pm lol) -staff Mr Fitri at the counter help us with our checkout on the next day, he was polite as well -even their bellboy (an indian uncle), was also very polite and friendly Parking -they informed us that if we validate our tng card at the hotel reception after checkout, we will only need to pay RM5 for our parking -but when we scan our tng card when going out, midvalley deducted RM10 from our card -is this a scam? lol if the normal parking is RM10 then its better if we just park at the cititel valet parking Location -strategic location, there is a direct door going into the midvalley shopping mall

Hotel lobby smells wonderful. Decent and clean room. Located at the great location. Near LRT station.

It is a one stop Hotel where we can spend the whole day in the Mall. The parking ticket must be validated if you are driving.