Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

19/4 We reached there by 1pm was just thinking to check in and just stored our luggage while waiting our room to be ready because it is impossible that can get a room by 1pm . But after do a check in the front desk told us that our room is ready which is so impressed with the service. The queue was long but everything went smooth. The hotel is so strategic to everywhere and easy access to the mall and on the same wing itself at basement level that 2 foodcourt and restaurant have on every floor a lot varieties that u can get. The room is so spacious and clean with a nice unblocked view. We went to the level 18 to surprisingly that’s is no people there and it’s so calm it just when we was there the pools attendant showing a bit attitude (showing black face, bangs the waterproof bed on thair from folding) im not sure if he tired or lack of motivation of doing same things everyday or maybe he have a bad day. In the next morning we went for breakfast as usual we has been assist by the restaurant host to our table and host nurul asked if is our first time here and we say yes she did a good moved to bring us a breakfast tour and showed us surrounded food area where to get and located and even she ask us drinks that she help us to get. So far what can i conclude here is Everyone here has played their own role from the front desk, bell boy, housekeeper, restaurant host and bellhop to make the hotel stand with their own class proudly. Wish u guys best of luck and ill be back here again in future to try your club rooms it’s look so interesting with the offers ❤️

The hotel has a fantastic location, making it a convenient and enjoyable place to stay. However, the service could be improved. I had requested a basic decoration for my daughter's birthday in advance and even received email confirmation. Unfortunately, upon check-in, the reception asked us to wait as the decoration was still being arranged. But when we entered the room, nothing had been done. It was disappointing to experience this miscommunication between the reception and housekeeping regarding the timing. That said, once the decoration was finally set up, it was done nicely. I appreciate the effort, but better coordination would have made the experience smoother. Hope to see improvements in service for future guests!

smooth check in and great outdoor for breakfast location

Good 5 stars hotel. Good service and good location with good staff, especially Jing Yee in the club lounge...nice cocktail 🍸

The Pavilion Hotel Club lounge is providing small finger foods, free alcoholic drinks, and beverages from 5:30 pm to 7:00 pm. Enjoyed it a lot. Definitely will come back again 🤩

Nice experience of staying here, although the hotel is a bit old, but still, is very strategic located.