Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

The first room had a musty carpet smell, but I was able to switch to another room. However, the second room smelled of cigarette smoke.

19/4 We reached there by 1pm was just thinking to check in and just stored our luggage while waiting our room to be ready because it is impossible that can get a room by 1pm . But after do a check in the front desk told us that our room is ready which is so impressed with the service. The queue was long but everything went smooth. The hotel is so strategic to everywhere and easy access to the mall and on the same wing itself at basement level that 2 foodcourt and restaurant have on every floor a lot varieties that u can get. The room is so spacious and clean with a nice unblocked view. We went to the level 18 to surprisingly that’s is no people there and it’s so calm it just when we was there the pools attendant showing a bit attitude (showing black face, bangs the waterproof bed on thair from folding) im not sure if he tired or lack of motivation of doing same things everyday or maybe he have a bad day. In the next morning we went for breakfast as usual we has been assist by the restaurant host to our table and host nurul asked if is our first time here and we say yes she did a good moved to bring us a breakfast tour and showed us surrounded food area where to get and located and even she ask us drinks that she help us to get. So far what can i conclude here is Everyone here has played their own role from the front desk, bell boy, housekeeper, restaurant host and bellhop to make the hotel stand with their own class proudly. Wish u guys best of luck and ill be back here again in future to try your club rooms it’s look so interesting with the offers ❤️

Good service and Room clean Staff friendly and good location

smooth check in and great outdoor for breakfast location

Superb location, clean & welcoming front desk. Always a great choice for trip in KL 👍

The Pavilion Hotel Club lounge is providing small finger foods, free alcoholic drinks, and beverages from 5:30 pm to 7:00 pm. Enjoyed it a lot. Definitely will come back again 🤩