JW Marriott Hotel Kuala Lumpur

Hotel is in a fantastic location. However, the traffic is terrible. This is expected as the hotel is just opposite pavilion mall. Please input extra time when going to the airport. Lobby should input more seating area. Staffs are attentive and will always greet and smile when they see you. Hotel may do abit of upgrading to make it more appealing, anyway the room were well kept. May consider to stay here again.

I love the hotel. Just level 2 near pub very noise all ok.

Very nice hotel, very nice staff, good breakfast , very clean room, really like the bathroom, location is prefect right across to the pavilion

Nice hotel and convenience to shopping mall. The staff is helpful especially during my baggage drop into the car when departure from hotel.

This hotel is one of the best we have ever stayed in. We were very kindly given a free upgrade to one of their very large one bedroom apartments on the second floor. It was beautifully arranged with two large TV's, lounge and a super comfortable king size bed. All of the staff were very friendly and polite. Breakfast was outstanding, with a wide choice of delicious Malaysian and Western food. This hotel is situated directly across the road from the Pavilion, one of KL's best shopping centres. Thank you Marriott. We will definitely be staying with you again.

Great for family and easy to get grab to go train station and airport. Many eateries around and good location.

Comfortable stay. Room was huge and bathroom amenities were great.

Photos by the establishments depict room interiors and the Exec Lounge quite accurately. Breakfast spread came in a wide variety of dishes, but be warned that Shook fills up very quickly during peak time-slots (guests had to queue up for a table!). Despite the staff's attempt to organize the crowd better by assigning specific tables to guests, another hotel guest took my table while I was walking around the food stations. Perhaps an unmistakable "RESERVED"/"TAKEN"/"I HAVE LEFT" sign will be helpful. While the Shook team is working hard to clear tables quickly (the queue at the entrance is lengthening), I notice they were often looking at tables with food remnants, wondering if the guests have left or are the guests still wandering around the food stations taking more food. Guests who had lounge access can also choose to have their breakfast at the Exec Lounge, but I was informed by the lounge staff that the variety of the dishes will not be the full extent of those available at Shook. For the guestroom's TV, I was taken aback to find that a hotel of JW Marriott's stature offers only 14 channels for viewing, of which, 5 international channels were unviewable. I tried to clarify with the hotel staff on this, and they sent a technician over to take a look. The first technician told me this is simply how the hotel set it to be, but later he summoned his supervisor, who fixed a loose cable connection and revived access to the international channels. The supervisor maintained apologetically that the number of TV channels are indeed limited to these, but thoughtfully suggested I can access Youtube on the TV for more content. Not a big issue but all three technicians who entered my guestroom didn't think to remove their boots when walking around the carpeted area... even though I have removed my footwear. :(