Crystal Crown Hotel Kuala Lumpur

i stayed at level 9 Ruby King room, level 10 had Noisy renovation on CNY days 1 & 2 MORNINGS, drilling & hammering; hotel staff were irresponsible and liars too. they kept insisting there was no ongoing renovation, claimed they asked security to check, till i went upstairs myself to film the dusty & noisy renovation works as attached, and showed the video to them ridiculously, no hotel manager was on duty as it was PH, yet noisy construction works were still ongoing? this hotel was owned by a chinese towkay, and handed down to his 2 daughters (1 is the CEO, 1 is the project manager in charge of the renovations) when he passed on. utterly irresponsible & inconsiderate planning from these sisters (i’m Chinese myself). Poorly-run family business in the service line/hotel & leisure industry

Good location good at kepong and have many good g foods in Kepong

Price is reasonable but no breakfast is provided. However, its next to a shopping mall where food is easy to get

Great service from the front desk staff name daniel, the new room design with open toilet doesnt really practical, rooms very smelly when your couple do BIG BUSINESS, i downgraded my room to avoid that.