Riveria City KL Sentral by Guestonic

The condition of the hotel was absolutely terrible. I reported it to the customer service immediately upon arrival. We booked a total of four rooms, and every single one of them was dirty with a faint but unpleasant smell. Each room had its own set of problems: one had a leaking shower, another had an unstable toilet seat, the third had a ridiculously loud air conditioning unit, and the last one had yellow-stained towels. On top of that, something we didn’t realize when booking was that the hotel is located in Little India. There were all sorts of people loitering outside the hotel, and even in the corridors there were people just hanging around, making the whole place feel extremely unsafe. After checking in, we went out for lunch, but when we came back, we decided to check out immediately and move to another hotel. This was an awful experience, and I demand a refund and the hotel declided it! Wt!

Excellent apartment – clean, well-equipped, with a rooftop pool. Great location, close to the metro. The staff was friendly and very responsive. Everything was perfect!

樓頂的無邊泳池是亮點。房間也可以。離中央車站步行不遠，性價比蠻高。入住前聯繫酒店，有專門的工作人員下來帶你拿房卡，並告知退房時專門還房卡，入住期間有任何問題也可以通過WhatsApp聯繫，回覆非常快。

Everything is good, except the lift waiting time and also the bed 🛏️ in my room is too shaky (not shre if others experienced the same in another room)… got awakened when my friend beside me made a minor movement and vice versa :(

這個公寓完全沒有提前聯繫，甚至還不如airbnb的入住體驗，前台什麼是沒有的，到了我先打電話聯繫了酒店，讓加whatsapp，加完之後説會有客服聯繫我，結果等我到公寓樓下了都沒有人來，花了半小時才等到人，並且發現等到的人早就到樓下了，衹不過一衹把你晾在那，呵呵，先服務白人。 公寓本身沒太大問題，沒有洗衣機 但是非常不建議通過攜程預訂這種airbnb性質的公寓，因為體驗還不如airbnb

設施：較為完善，大部分私人的東西比如洗浴用品和拖鞋等都自己帶了，正好彌補了這一點。房間更像迷你酒店式公寓，有廚房冰箱，公寓30樓有自助洗衣房/免費閲讀區，頂樓免費無邊泳池，桑拿房等。200RMB左右（價格會浮動）的價格真心不錯，性價比超高。 衞生：沒有每日的打掃，但是正合我意，希望入住期間保持個人私隱，而且個人也不會產生很多垃圾。衞生間很乾凈下水道沒有任何異味，而且也有下水道口的堵口墊。 環境：不用説，很nice。當然靠近輕軌，一開始還比較擔心，怕輕軌的噪音會影響睡眠，因我睡眠較淺，入睡困難，對安靜程度要求較高。但是窗户隔音很不錯，輕軌的聲音和房間電扇/空調的聲音搭配，更像是催眠白噪音，不得不説這個蠻意外的，這幾天睡的不錯。唯一的缺點是：一層有20多個房間，當鄰居晚歸或者凌晨有人開消防門，那個聲音是很明顯的。而且隔壁打電話的聲音會很大。這些都是無法預料和控制的因素，如果介意的朋友建議帶耳塞或者把枕頭捂住耳朵即可，最重要是心態還有疲勞感。 服務：第一天入住床單上有不少黴點，跟客服人員聯繫後立馬請人換了床單，但是我還是看到一些黴點，所以他們立馬又換了。衹要禮貌平等溝通，這些都不是問題。雖然有的工作人員語言不通，但是不影響互相理解、感謝、支持。