Usuario invitado
22 de enero de 2024
This is a beautiful building and I am sure there are lots of lovely suites, but ours was definitely not as described. We booked a superior suite, it was supposed to be on the ground floor with a terrace (we were on the 18th floor), dishwasher, toaster, oven and clothes drying rack. It did have a washing machine and hair dryer (with an Australian plug!). We had two towels - no hand towels and no proper bath mats. It was clean, and a great view of the city. They also wanted us to pay cash on arrival which we had not expected and could only pay by card, but had to leave a 200 Ringit deposit. It was disappointing as it was not what we were expecting and a very strange set up on arrival. Ani did her best and we have no complaint in relation to the ground staff - this feels like it is just a money making machine with no personal care about the customer.
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