Kingston Hotel 1 @ Bukit Bintang

I booked Kingston Hotel 1 at bukit bintang but when I arrived at the hotel the counter staff told me thatthere was no water supply at hotel and under repairing. So I asked her any option then she transferred me to other chain at Kingston Hotel 8 at Jalan Pudu the location not as good as the one at bukit bintang. Then she told me that can back on the next day but end up the water supply still not yet restored on the next day. So I have to stay 2 nights at Kingston Hotel 8.i felt very disappointed the way they handled the issue. On the 2 February when I checked the Kingston Hotel 1 at trip app they still available for booking so if water supply still not yet restored on 2 February why the trip app still available for booking!?

No water for bath in the morning. We had to buy mineral water for bath.

Great location in Bukit Bintang near jalan Alor and shops, but trip.com refers to wrong address on Google map - need to look up sungei wang hotel on 74-76 not 4-76. Old interiors but manageable if one is not fussy. No hairdryer, someone borrowed from counter and they don't have anymore. Long line of dust behind door which was not cleaned.

Best and comfy place to stay, easy access to find food and beverages. Love to stay here next time.

The service officer at the customer desk by the name of Nurul. She’s very helpful & polite during my stay at the hotel almost 1 week (1/7 - 7-7/2024) Credit to her. Keep it up the good customer service attitude.

For those drive need to park the car at the paid parking lot in the short distance parking area. Hotel only provide hair dryer upon requested but it was spoilt. Despite the hotel located in the place that no parking lot provided, however the surroundings is full of food & beverage, shopping area which walking distance can be reached.