Eco Therma Village - Mineral Pool & Spa & All Inclusive

We had for a family vacation and had great time. The hotel was clean and the rooms with The frozen theme were great touch for the lids, which enjoyed them a lot. The staff were great and very helpful. The animation team was the best and we had lots of fun with them. All the different evenings made the stay full of fun without even the need to leave the resort. Overall have amazing time and the little ones told us next year we don’t even think to go somewhere else or for less than double the time. The water slides , the beach nearby …

After we have tried couple off places in BG we can really say that here was the best experience which we had until now as a family stay! This place has everything you need to relax: lovely sea side , kids pool with slides, olimpic pool , tenis and football grounds, spa and food made with care. The hotel has enough staff which is a must and this thing reflects in the cleanliness inside the rooms and inside the amenities. We had a Spider-Man decorated room for our children’s which they really loved! The music stops at 22:00pm and this gives you a good rest! Free parking and sea side seats which is a plus! We can only say thanks you to all the staff plus the Hotel manager for making our stay great! We definitely found our place in BG!

First of all really disappointed! 5 stars hotel, overrated! Dog friendly, no way! At arrivals we were notified that we will have to pay extra charge also plus price raise 100% The hotel never informed us in advance even if we communicated in advance via *********** messaging service about the details of heaving dog with us. The "great 5*hotel "doubled the price from 50 euros to 100 euros for 4 nights straight at the arrival in order to enforce customer to not bring pets, this was the manager note! Let's say that I decided to pay in order to not ruin my holiday. Asking where I can bring my dog, the answer was, nowhere! Dog will stay only in the room! This was to much considering that in the hotel yards homeless dogs were everywhere, even on the beach, big ones olso quite dangerous. Please check picture! No one cares about customer safety, but they enforced me keep my dog indoor also to charge for that facility. Second issue, cleaning --poor...my bad has the mattress protection full with allot of different hairs type, I don't want to go in detail... pee stains...disgusting the hotel knowing that I am with 11 month baby they offered the room in that condition, shame on them .That was our cleaned room at arrival. In the bathroom we flooded in the first day, until someone comes to repair the sewage, being full of shitystuff. They should cleaned before our arrival. Walls full of dents pictures attached, shame that I cannot add more picture. Food was ok but not at the 5 stars standard, I never cut a slice of salami or cheese with the knife from the unfrozen solid roll in 5 star hotel! And should be more to add. The rate will reflect my stay in "5 start" hotel also not pet friendly as they advertise. I will also add this details in other appropriate websites in order to inform about all this poor customer care service in order to avoid any visit there from different customers. Are many more pet friendly location, we not recommend to stay there. Hope my comments will help.