Central Palace

Location is excellent, close to the train station and the big shopping mall, few minutes walk to the market spare,accessible to everywhere . The shopping center next door is great to hangout and to get food and other things. Easy to check in eve without the “physical “ receptionist; parking lot opposite the road is near the hotel; hotel room is clean with everything needed, we appreciate the fresh Nespresso coffee in the morning. 😄 Travel with family, we found this hotel super convenient and comfortable, and we will definitely rebook it if we come back to Krakow next time. We really enjoyed our trip.

Beautifully decorated room , bathroom floor heating (so nice) but no reception and no luggage storage available Nice one night stay Hard to find cause no signs on the building but right in front of the train station, tiny sign on intercom, will buzz you in

Hotel era muy fácil de acceder y sin problemas. Mientras caminábamos desde la estación de tren para encontrar el hotel, no podíamos creer lo cerca que estaba. Llame a la recepción en su otro hotel (el número se proporciona en el correo electrónico de confirmación de la reserva) para obtener acceso al edificio con un código de 4 dígitos y luego suba al último piso que está sobre un Starbucks. Luego abre la puerta con el número de su habitación para recuperar la tarjeta llave de la caja cerrada (usando los mismos 4 dígitos que la puerta exterior). Las habitaciones son muy tranquilas a pesar de estar en una plaza concurrida al lado del centro comercial. Los únicos problemas que tuvimos fueron con el control remoto de la televisión (las baterías se habían agotado), el control de la temperatura de la habitación era difícil de manejar, el secador de pelo solo tenía aire frío a pesar de que había todas las configuraciones allí y la ranura donde se coloca la tarjeta de acceso. para trabajar, las luces parpadeaban mucho, pero en general, una estadía cómoda y fácil.

Lovely apartment hotel. Clear instructions and responds to emails very fast. We had a room for 4 and it was a little small as in the elves of the building. Very little storage but gorgeous decor and clean. So close to lots of amenities great location.

Central location, apartment fine and clean. However, very poor management, no communication. We arrived before check in time unaware that the place has no human available to speak to except the cleaners who were kind and thankfully helpful. We could not get into the building, thankfully some other guests let us in and we managed to find the cleaners who contacted the receptionist/ someone in authority. I was told on the phone to leave our bags and come back at 2pm when the room would be ready. The person I spoke with took my phone number and said she would call back at 2pm and give me information regarding our stay. We returned at 2. 30 after waiting for the call that never came. The cleaners who were still there showed us the key safe and gave us our door card and code. About two hours later a random man knocked our door and gave us a piece of paper with some information about Wi-Fi and ordering breakfast. No other communication the whole time we were there. The fire alarm went off and we assumed it was a test as only last a few minutes. However we saw firemen and trucks outside as we were going out for the evening. I let them in, lol! Somewhat unnerving. Again no information was given. There is phone number to ring but I tried it said not in service.