Hotel Stary

Great

非常方便的地理位置，酒店非常具有設計感

Very well located Hotel in Krakow, just by the Old-Town Square. Unfortunately I didn't have a good experience during my stay. Reception was rude. They blocked an amount of money in my credit card just in case I spend something (but I didn't), and they made me wait to see if my room was ready. The room was small and gloomy. Window view to other rooms. Loud slamming door noises all day long, particularly during room service hours. The room design was not of my taste. There was a mixing of red, yellow, blue, wood, marble and concrete, which I didn't find of any interest. No shower, just a bathtube without handles. Also the water was escaping from the tap sides, and you can hear water pipes from neighbours. There was no tea nor coffee pot in the room. There is a terrace in the upper floor, so many tourist come to see it, what makes the elevator long to get. Internet connection was very bad. I complained at reception regarding all issues I had, but their reaction was insufficient, internet continued to be so bad, that I had to go to the nearby coffee to confirm my train tickets. There, outside the hotel, they had excellent coffee and internet connection. I do not recommend this hotel for any Krakow stay.

We came to the lobby bar when the weather was raining. The bartender, Tomasz, was an excellent mixologist. Very friendly and knowledgeable. He made me a great Last Word cocktail. Another day (sunny!) we came back to see the rooftop bar but did not get the same level of treatment. Staff were young, slow, somewhat rude, and nowhere near as capable. Drink (Singapore Sling) was average. Snacks (purchased, not complimentary) were unappetising.

Really lovely, stylish hotel with a lovely (and quite unique) spa! Our room was large and had so much character and original features. All areas of the hotel were clean and just generally lovely. The spa was great and a big bonus was that it opened until late (maybe 10/11pm) which meant you could relax there after a long day of sight seeing. Great location in walking distance to the main areas of Krakow.

From my arrival I found the staff welcoming and helpful, a kettle and more pillows were delivered to my room with a smile. I loved my room, which was spacious and very comfortable. Lovely toiletries too. My travelling companion was unfortunately delayed, late, luggage lost and allocated a room in the annex part of the hotel which she initially was not very happy with. However as our stay went on we were more and more impressed with the hotel, staff and service. We ate in the restaurant once during our stay and thoroughly enjoyed the food and wine, and the waiting staff were excellent. We did not go to breakfast so cannot comment. The pool and spa are a real bonus after a day of sightseeing and the location of the hotel couldn’t be better. Absolutely recommended and we will be returning.

My wife and I arrived from Toronto via Amsterdam so were pleased to get our room straight away. The hotel comprises of two old properties joined together. We had a junior suite which was impressively large built into the roof with a sloping glass ceiling. I am not sure that the huge free standing bath tub next to the bed added to the appeal. There was a bathroom with toilet and shower as well. The bed was very comfortable. The sloping glass roof was well shuttered at night. Breakfast was in a dining area on the ground floor. We did not eat in the hotel restaurant but had room service from the same kitchen which was excellent. The staff were really helpful and pleasant.

It’s a beautiful hotel but …. During our last night our neighbours ( 2-3 rooms around us) had a party. Slamming doors ( every few minutes), talks/shouts behind our doors, lady on heels walking forward and back. “Party” finished around 4am ( started after 11pm) . We didn’t sleep at all. Few times we asked guests to be quiet, twice we went to the reception asking for Intervention - they knocked to the door but few minutes later guests started moving around once again. Hotel’s staff don’t monitor the situation ( have CCTV but not interested), don’t care about guests (our) comfort. Party ended because some companions left the hotel. Really regret we did’t call police like we planned. Hotel’s manager hasn’t replied on our complain. Also if you like to sleep longer….. you may have a problem. Cleaners start early morning and they don’t close ( massive, heavy doors) gently as well.

From the moment the doors opened on their own for our entry we were immersed in the luxury and warmth of this hotel. It was beyond expectations! It’s hard to sum up what a great place and experience this was. We are a family of three, one thirteen year old. We had a junior suite that had a wonderfully comfortable trundle bed in a giant armoire that was perfect. There was a mini-bar, a great sitting area and a bathroom that will ruin every other bathroom for me the rest of my life. A giant rain shower, a tub built for two all surrounded by gorgeous marble. Amazing water pressure and plenty of hot water. Radiant heat on the stone floor in the bathroom that was so pleasing to cold toes. The closet is huge. Nice desk. Plenty of storage for all of us. Staff is exceptional. The dinner in the hotel restaurant was the best meal and wine we had all week. It was superb. It’s spotless. The pool/ sauna/ wet and dry and salt chamber are the most amazing places to spend time in after being in the cold. The massage was GREAT. The value of this hotel is amazing. I would return to Krakow just to go to this hotel again. Some complain of the lighting. I say they are crazy. It’s unique and clever. If you want lights like in a Holiday Inn, go to a Holiday Inn. The design of this hotel is masterful. There is gym equipment and again, spotless changing rooms with showers, towels, lovely lotions and potions. Go to the sixth floor to see the view. Its steps away from the main square. Location can’t be beat. It’s quiet, serene and worth every penny. Include breakfast with your room, you will be so happy. We have never had breakfasts like these. Everything you could possibly want. Including made to order hot cereal and egg dishes.