Aparthotel Rakowicka Residence

все хорошо,ода проблема, кондиционер не справляется со своей задачей

Mi marido y yo nos alojamos aquí hace poco durante 3 noches a principios de febrero. Éramos un grupo grande de 10 personas. Llegamos temprano al hotel y la recepción estaba cerrada. Había un cartel que decía "volvemos enseguida" y un número de WhatsApp al que llamar. Finalmente, conseguimos contactar con alguien que nos dijo que el check-in no era hasta las 16:00. Sin embargo, nos dejaron guardar el equipaje en una habitación cerrada con llave para que pudiéramos comer antes de volver a registrarnos. Al registrarnos, nos dieron un código especial para acceder a la habitación. Nos alojábamos en la habitación 205, en la segunda planta. Algunos de nuestro grupo se alojaban en la planta inferior y otro estaba en otra parte del edificio, a la que se accedía mediante otro ascensor. La primera impresión de la habitación fue que era amplia, moderna y limpia. El baño era moderno y contaba con secador de pelo, menaje para preparar té y café, caja fuerte digital, armario y espacio para guardar la ropa. El wifi también era gratuito. Teníamos dos camas individuales juntas para formar una doble. Sin embargo, solo había una almohada para cada uno, y eran muy incómodas, así que tuve que doblar algunos suéteres para que estuvieran más cómodos. La cama, sin embargo, era cómoda. La alfombra estaba un poco anticuada y tenía manchas en algunas zonas, el cabecero tenía un desgarro, la puerta del baño debía de haber recibido algún golpe, ya que estaba remendada con una baldosa, y al mirarla de cerca, el colchón tenía algunas manchas; además, la tapa de la papelera estaba rota. A pesar de todo, sabíamos que estaríamos haciendo turismo la mayor parte del tiempo, así que nada de esto fue un problema importante. El desayuno también estaba incluido, servido hasta las 11:00. Había opciones frías y calientes, los mejores cruasanes y pasteles, bebidas calientes y zumos de frutas. El hotel está a solo 15 minutos a pie de la plaza principal de Cracovia y a poca distancia de la estación de tranvía/tren. En resumen, tuvimos una estancia muy cómoda. Las habitaciones podrían necesitar un poco de cuidado, pero fueron adecuadas para nuestra estancia de 3 noches. Y todo el personal fue encantador. Hubo un problema con un miembro del grupo que se alojaba en el otro lado del edificio, en la quinta planta. En dos ocasiones, encontraron a dos hombres sin hogar durmiendo fuera de su habitación o cerca de las escaleras. El hotel lo solucionó. ¡No era lo que esperabas!

Absolutely disgusted with this hotel. Do not believe the photos that are provided they are NOT at all representative of what your stay will look like. On our arrival we were told the cleaner was finishing up our room and was to be 15 minutes 40 minutes later we were told it was ready. Our room that had just been “cleaned” was absolutely appalling. There was what looked like mice droppings all over the carpet as well as food, there were hairs covering the toilet/ bathroom area aswell as water/ toothpaste stains left in the sink and over the tap. Hair and spots of faeces on the toilet seat. There were also hairs on the bedding- we decided to check the mattress to discover more hair and also what looks like bed bugs. The desk area had not been wiped and there was even a blood stain. After photographing this evidence we were laughed at by who was on reception. We were then told it was going to be recleaned so had to wait another hour for our room to be ready. Again we were told it was ready to be completely and utterly disappointed there was still stuff all over the floor, blood stains and finger prints on the walls and hair still in the bed. After a whole day of travelling and not eating we were ready to relax especially for my birthday however this was not achievable we ended up moving to a different hotel who seem to actually know what a hoover is. My partner and I don’t have high expectations to accommodations and really only use the room to sleep in but due to the absolutely vile state of the room we were twice presented with it was obvious they think basic cleanliness and hygiene is a complete joke or the staff at this hotel are incompetent. And to top it all off to compensate for this we were offered a ticket for a free breakfast to the hotel restaurant when they asked us to wait while they cleaned our room a second time and the cutlery laid out was also dirty. Additionally, almost empty dispensers of toiletries were left and no hairdryer.

Arrived at the hotel to be told there was no room for us as the previous guest had flooded the room before us. Absolute valid excuse if i had not read the review on here the week before with the exact same excuse. If the room is legitly been flooded then i should of been informed before arriving at the hotel at 7.30pm to be moved the sister hotel which was of a lower standard and did not offer the breakfast service i paod for. I can not fault the young lady on reception who had to break this news to us she was very helpful and rang our transfer company and the company we had our trip the next morning at 6am and arranged for us to be collected from the new hotel which i must admit was a weight lifted as this was a worry. It is very clear they are overbooking at this hotel and then using the excuse of a flooded room to move people to a lower standard hotel while still paying for the better one. I was very disappointed but with only 2 full days in krakow i did not want to waste my time disputing this and stressing over it as i wanted to enjoy my time. I have since raised my concerns with my travel provider.

Positives-short walk into town, quiet at night, 90percent of the staff were lovely. They serve breakfast. They did set up the trips we did. Negatives- room was dirty and very dusty, shower was screwed into the wall so we couldn't move it, no dressing gown or hairdryer as stated on the website, asked for more pillows, got told it was one per person and they are very flat/old/well used. Breakfast yes they serve it, but don't expect it to be warm. Didn't clean the room at all during a 5 day stay even when I asked. I found other people's belongings in the room, obviously cleaners are slightly blind.

Apart from the great location I don’t have much of a positive review of this hotel. The lady who checked us in was friendly and efficient. The room was large and the bedding was clean but old. The carpet was stained and hadn’t been hoovered properly - there were bits everywhere. The fridge was full of ice and hadn’t been cleaned. There was a coffee machine and supplies. There was plenty of hot water and the bathroom looked clean however the shower drain smelt so offensive you could smell it throughout the room. There were “mattress toppers” on each bed that weren’t secured so they move in the night - I almost fell out of bed on the first night and had broken sleep every night after as a result. We were also given only one pillow each that was flat as a pancake, when I asked if we could have another we were told no, the attitude of this receptionist was disgusting. She said they had no spare pillows, what type of hotel doesn’t have spare pillows? They did allow us to book a late breakfast and said we could pay cash. However, they didn’t tell us it had to be the correct amount as they couldn’t give change. There followed a misunderstanding with the young lady overseeing this basic meal and her attitude was again disgusting. Everything from beds, mattresses, bedding, towels, carpets, furniture was old, tired, stained and in some instances dirty.