Ayodhaya Palace Beach Resort

Cuando estaba reservando un hotel en Krabi, me encontré con este hotel. Pero la calificación era demasiado baja, así que no la pedí. Más tarde, cuando estaba mirando el hotel, revisé las reseñas y las reseñas de uno de mis amigos me impresionaron, diciendo que este era un hotel tesoro y que la razón de la falta de gente era que las reseñas eran demasiado bajas. Luego reservé tres días. Ventajas: La habitación es muy grande, se estima en 70 metros cuadrados, el precio es muy económico, menos de 300 yuanes, el servicio es muy bueno, nos saludó calurosamente y sonrió sinceramente. El hotel está en una muy buena ubicación, justo al lado del mar, a un máximo de 200 metros a pie de la playa de Ao Nang, donde también hay un mercado nocturno, el 711 y restaurantes. Desventajas: El hotel debe ser antiguo, pero ¿qué más puedo decir sobre esta relación precio/rendimiento? La ecología del resort es buena, hay mosquitos y hay medicamentos en la recepción, simplemente rocíelos y estará bien.

I cannot in good conscience recommend Adodhaya Palace Beach Resort. Despite its claims of being a 5-star property, this hotel fails to meet even basic hospitality standards. It’s the worst hotel experience I’ve ever had and that’s not an exaggeration. Check-in and Room Issues: - Upon arrival, staff ignored me for several minutes before providing assistance - The Wi-Fi doesn't work in rooms - a problem that has persisted since Covid times based on other reviews online , yet they deceptively claimed it would be fixed "tomorrow" when I asked. - The bed was unbelievably hard and cheap, totally unacceptable for any hotel, let alone a supposed 5-star - When I complained, their solution was to pile blankets on top instead of providing a proper mattress topper - The shower head was old and disgusting - The bathtub stopper doesn't work, making it impossible to take a bath - They didn't provide a proper duvet/comforter - The sheets are cheap and raggedy, with stained undersheets Housekeeping Disasters: - Despite their policy stating rooms will be cleaned if keys are returned by 2 PM, my room was consistently left uncleaned until late evening - I returned at 4:30 PM to an uncleaned room - When they finally cleaned at 9:30 PM, they only made the bed without changing sheets - They ignored requests to change towels - Basic cleaning was neglected - trash and debris left on floors - They performed a rushed 5-minute "cleaning" when confronted - Getting fresh towels requires constant requests, with no guarantee of delivery, especially if you go out for dinner Management and Communication: - The hotel was unresponsive to both guests and the booking platform. If you ask them to do something they say yes and then ignore your requests. Everyday when passing reception there’s always a client complaining. - Trip struggled to reach them for 48 hours after my complaints. I - They provide substandard service with no apparent concern for guest satisfaction The property has beautiful bones but is being run into the ground by poor management and indifferent service. There are numerous superior hotels nearby, either cheaper or similarly priced, offering genuinely good service. What's particularly frustrating is that with proper management and staff training, this could be a lovely hotel. Instead, it's a cautionary tale of false advertising and disappointing service. Save yourself the frustration and book elsewhere. The worst hotel experience ever run and I’m not kidding