Atlantica Holiday Village

We couldn’t have asked for a better getaway! The resort was stunning, offering a perfect facilities. From the beautifully designed rooms to the pool areas and delicious dining options, everything exceeded our expectations. The staff were always friendly, helpful, and willing to go the extra mile to make our stay special. Whether it was arranging romantic dinners or simply offering great tips on activities, the team made sure every moment felt magical. This resort is perfect if you are looking for a dreamy and hassle-free holiday. Highly recommended!

We raised a complaint with the Jet2 resort rep, the hotel management and the Jet 2 customer care team. None of which are prepared to resolve our complaint appropriately.  Please see below complaint details; We stayed here in October half term 2023 and had the most amazing holiday so we booked to come back for October half term 2024.Here is an honest list of issues encountered during our stay. It was certainly not the same as last year, very disappointing but what tainted the holiday even more was the attitude of the staff when concerns/complaints were made. The Jet 2 resort rep wasn't even aware the hotel had planned to do this. She was as helpful as she could be but did not come back to the resort the last two days of our stay even though she said she would due to the amount of issues and complaints being made. - Coin machine was not filled up so we couldn't play pool. No shops locally to get change as closed for the season. - Pool table €2 per game should be €1. Pool balls missing or mixed up between tables. - No kids buffet. It was open last year and the section is still there but no food. - Ice cream was left empty for days. Only replenished the second to last day when lots of complaints were made. - Lights randomly switched off one night in the resort at night. H & S risk. - Drinks, water and coffee machines are broken and not fixed at all. Bottles of pop provided which were hot. - Our room towels were wrong every day, we are a family of 4 and everyday only got 2 towels even after many complaints. - No milk in the room but coffee and tea... Milk appeared when I left a couple of euros next to the coffee. Not great service. -  Frozen burgers in the buffet restaurant. Food poisoning potential, lucky we had cut the burgers in half for the kids first and they did not eat them. - Frozen in the middle dessert cakes and defrosted ice cream. - Weird cooked apples and grilled pineapples for breakfast the last few days clearly filling gaps and using things up. Last year had hash browns and bagels, none this year. - No sparkling wine from the start of the holiday and they refused to get some as they were closing on the 31st October (our last day) but multiple people complained so they finally got some round 2/3 days before we left. -  No entertainment day time or evening from 27th October even though it is advertised to be on until 31st October. - No kids club but an empty room you could go in with an uncomfortable member of staff. - Amphitheater bar shut from the start of our holiday. - Amphitheater shut from the start of our holiday. - Greek and Tex Mex shut on Sunday 29th October even though it is advertised to be available until the 31st October. We didn't get a chance to go to the Greek as it was booked up but managed to use the Tex Mex but only at 9pm which was not ideal with a 6 year old as it was too late. - Limited buffet, we came last year and they offered roasted meat/carvery but there was basic food this year.  - Beach bar shut from Monda