Mc Arancia Resort & Spa Hotel

Arrived home today after a weeks holiday with family. I was extremely worried prior to going after reading some reviews. To be fair there are improvements that could be made but if your realistic about what you pay and get for your money you really can't knock it. Rooms were clean, could possibly do with a better cleaning schedule but bed was changed once and bathroom cleaned twice. Fridge in room stocked with water and pop all included. Pool area and inside seating lounges clean and staff great. Animation team friendly. Food typical AI and a bit samey but didn't go hungry. Staff in restaurants and bars lovely. Few shops in walking distance but easy to catch dolmus into Antalya. Beach ok and plenty of sunbeds and towels included Negative Childrens play area unsafe and kids club poor. All pools including indoor unheated so very cold. Evening entertainment poor.

Great service and lovely food, the amount of choice is amazing. Fantastic environment. Friendly staff and entertainment team. Day time activities like water polo are perfect and everyone gets involved. Clean and comfy rooms. Extremely happy with my time here.

Arrived 22:00 Five guests got given room with three beds plus pull out with pins showing. Asked for extra bed and went for evening snack. No lights were on in dining hall only over the soup serving area. And once seated you got to share your meal with cats climbing over the tables and eating practically from your bowl !!! Waited till 1:30 am for extra bed and that was with three reminders … Blanket in room with rather suspect brown stain on it … Breakfast looked like last nights dinner chopped up and served cold as salad … Again cats allowed in restaurant all day and all night … From day one kids complained the swimming pool water hurt their skin and after two days they looked like they had scales all over, and complained constantly about how sore it was . The pool Never smelt of chlorine and we now believe that as the hotel was closing they stopped testing the pool To save money … Slides only open for certain parts of the day. Entertainment was non existent. Out of ten days there ( we had to move for last four days reason for this is on the on the beach review page ) only two nights in the amphitheater and that was hotel staff dressing up !!! The entertainment manager tried but was always told to end anything early !! Cats around pool popping all the inflatable but thankfully there’s a shop on site selling more !!!!! This hotel is two star at best. … when we got to our new hotel the children skin improved and they no longer complained about the water stinging etc .. when I complained about the stray cats everywhere I did get corrected.. they are not strays the hotel Has seven cats !! This is never mentioned in any of the advertisements for this hotel. I am allergic to cats as are many others this is probably something they should mention …

(It didn't allowed me to attach video so I added some pictures only) We have never been so tired (both mentally an physically) and so frustrated, disappointed and angry after our holidays. Never! Now we know that our choice of the MC Arancia Hotel it was a COLOSAL MISTAKE!!! We never spent our money for such awfully dirty, loathsome, sluttish hotel. Wasted Money! Wasted Time! This hotel maybe had 5 stars but probably over thirty years ago! In our opinion, at the moment, it is even not 3. If we only knew that the MC Arancia Hotel is a gloomy, dirty and stinking hole we would never buy that holidays. The swimming pools, garden, outdoor canteen and beach WERE GOOD and CLEAN but it is not enough to rate the hotel 5 stars, especially for that stench, dirt and mess around; awful rooms with horrible dirty bathrooms; dirty canteen where you can lose your appetite; for that bad quality food served for people; for rude workers at the reception (not all of them, but most). This time, like never before, we decided to book 10 nights! We came back tired and frustrated! That’s fraud! With a broken heart I wonder who we sponsored as these holidays were not worth the money we paid. There is no question of ordinary rest or ordinary holidays here. There is frustration, tiredness and helplessness after and it is the reason why we decided to place a complaint and apply for a refund of the costs of our pseudo-holidays as in our opinion, the conditions of our holidays included in the contract and description were not met. The first impression after entering the MC Arancia hotel - a dirty, stinky nightmare. Our room was very similar – awful smell; awfully dirty bathroom; used and accidentally placed scrap furniture. We had a dirty armchair with a huge burnt hole (approximately 5cm) on the middle of it. After our first night we asked or holiday assistant of a possibility to change the hotel as MC Arancia is too dirty, too noisy and too stinky for us. He said that it might take 3 to 4 days and they will not give us guarantee that the other hotel will be better. Sadly, we decided to stay in as we didn’t want to waste our holidays by waiting in uncertainty and generating more stress. They promised to give us a better room instead but it turned out impossible at that time. For the first four nights we were unable to go to sleep before 3am because our room was situated over the bar (with alcohol, opened every day up to 2am), next to the lobby. The lobby is situated in the huge hall, 6 levels high, which increased (echo) screams and all the noise from bar as well as a cacophony of piano strumming, which was available to everyone, even for those who even don’t have a clue about that instrument and music. As soon as the bar was closed the cleaning crew started its job for next hour with not respecting silence at night, shuffling stools and with all that noise linked to their job. Night by night the same scenario. Our 4th night was an apogee, when the ‘drunk company’ start