Pranee Amata

Cuando llegamos, el propietario nos había reservado una habitación para 2 adultos y 2 niños que, según Agoda, tenía espacio suficiente. Pranee no nos entendió y afirmó que el hotel no se podía reservar a través de Agoda (!!!). El hotel se anuncia como apto para familias, pero no tiene cuna (eso podría haber solucionado el problema). El hotel nos dijo que podíamos pagar más del doble del precio por una habitación más grande. Luego acordamos cancelar la reserva. Esta fue la peor parte. La habitación estaba reservada como no reembolsable y el hotel seguía diciendo que tenía que cancelar yo mismo. Tuve que pasar 3 visitas y varias conversaciones en las que Pranee mantuvo varias conversaciones. Creo que querían retrasar el proceso y quedarse con mi dinero. Al final, tuve que sentarme en sus sistemas para averiguar por mí mismo qué hacer. Una experiencia tan mala y el personal de Pranee también.

Sleep impossible due to thin walls, noise from nearby boxing stadium, and creaky aircon that turns off and on at random during night. Also cleanliness left alot to be desired, left after 2 nights for a different hotel which was cheaper yet much better quality.

Recently Stayed here at Pranee Amata Hotel for almost 1 week whilst travelling round Thailand , read mixed reviews online but decided to book, through “***********” app as looked alright in the pictures. I arrived at the hotel and checked in at reception, staff seemed very pleasant but hotel was very quiet, was shown to my room 415, which was not in the main hotel block, but a short walk from the hotel in a separate block overlooking the hotel. The entrance to the block was dirty, messy and was guarded by two dogs who were not always friendly, especially of an evening. Room was very basic, TV didn’t have a signal and shower was cold most days but the room did come with Air Con and private balcony. Second day here I walked to the pool to find it shut, all doors leading to the pool were padlocked, so I went to reception and asked if the pool would be open for the upcoming days of my stay, but was told it would remain shut until the hotel had more guests, to warrant opening it. Breakfast was included with my stay, but unfortunately most mornings I could not find anyone or any food available in the hotel. The cafe advertised by reception was always shut. I did ask at reception, to be told that they did not have enough staff to open it and the hotel only had a 14% occupancy, so would remain closed. Hotel staff did manage to clean my room and leave me fresh towels and bedding, so at least this was something. But quite honestly, this hotel seems to be suffering after the covid pandemic, with staff shortages and the owners trying to cut costs where they are able to. I eventually cut my trip short on Koh Tao and checked out early. This hotel is not as described in my opinion, but if your looking for a budget stay, then this would be ideal. Ended up moving across the road to “Sairee Hut” and this was a much better standard with breakfast and a pool that was always open lol