Arkbar Beach Club

I was really disappointed in the service from the service staff. They were extremely avoidant. Not as friendly and welcoming as the other staff.

I stayed at Arkbar for 2 nights and unfortunately, it was a very mixed experience. The positives: The location is definitely great—right on the beach and close to everything in Koh Samui. Check-in was quick and easy. The facilities, especially the pool and beach area, are nice and lively during the day. The negatives (and they outweigh the positives): Noise: Sleeping here is nearly impossible unless you’re planning to be out partying all night yourself. It’s not just the music (which I expected), but the guests—people shouting in the hallways at 3am and again at 6am, waking me up both nights. Cleanliness: Honestly unacceptable. The bed sheets were stained, had hairs, and even bugs. The bathroom was filthy—handprints on the mirror, used cotton buds on the floor, and grime in the shower. I called to have it cleaned, but they only changed the bed sheets. Customer Service: When I told the manager about the room at checkout, her response was just “sorry, no one told me,” which doesn’t really cut it. Only after I mentioned leaving a review did she offer a “free breakfast voucher”—which was a joke, as it didn’t even cover a full meal and drink. Restaurant: Speaking of food, I tried the avocado toast with poached eggs and it was the blandest thing I’ve ever tasted. Overpriced, underwhelming, and disappointing overall. No discounts for guests at their own bar or restaurant either, which felt stingy considering the prices and what you get for it. For the amount of money I paid, this was absolutely not good enough. Unless you only care about partying and don’t plan to sleep or care about cleanliness, I’d recommend staying elsewhere. Would not recommend.

I have arrived late in the evening. It was easy to get from the airport. From my room you can still hear somewhat the beach bar noise. The room size is quite spacious for a solo traveller. Room amenities for an overnight stay is also reasonable. The price that I got it is quite reasonable for the room quality, service and the accessibility of the hotel.