Cielo Boutique Hotel & Spa Samui

Mi pareja Hayley y yo nos alojamos en Cielo en julio de 2024 y disfrutamos muchísimo de nuestra estancia. La comida y las bebidas eran de la más alta calidad, las habitaciones eran hermosas y las instalaciones y comodidades del hotel eran fantásticas. La ubicación también era excelente, cerca del aeropuerto y de actividades locales como el mercado de pescadores, a la vez que contaba con un tramo tranquilo de costa alejado de la carretera principal. Por encima de todo, el servicio aquí fue fantástico y el personal fue extremadamente amable y agradable. Un agradecimiento especial a Mark, que mantuvo nuestra hora feliz con margaritas junto a la piscina todos los días. ¡No puedo esperar a volver!

Pros: - Pequeño hotel boutique a 20 minutos a pie del pueblo de pescadores. - Es hermoso, en medio de la naturaleza con muchos árboles hermosos. Ardillas y pájaros por todos lados. - La vista desde la piscina es agradable. - Bueno para algunas fotos, pero no más que eso, lamentablemente. - Hicieron un trabajo de fotografía increíble para las aplicaciones de Booking. Contras: - Solo leer sus respuestas a las malas críticas dice mucho. - El concepto es increíble, pero la ejecución es de bajo presupuesto. - No hay privacidad, todo el espacio es visible para todos los que pasan y otras habitaciones. - Prepárate para que te despierten todos los días a las 8 a. m. con sopladores de hojas. - La piscina privada es todo menos privada, sucia por la caída de árboles y, en realidad, era mucho más pequeña que las fotos. (Se ofrecieron a limpiarla si se lo solicitaba; necesitaba limpieza cada 30 minutos, lo rechacé). - El aire acondicionado solo estaba en el dormitorio de arriba y no se adaptaba al clima, lo cual es inimaginable en este país. - Las habitaciones de la planta baja son aún menos privadas y no tienen aire acondicionado (imagínate pasar toda la estadía con las cortinas completamente cerradas, yo también lo hice). - Camino de acceso no transitable, la playa es aún peor. - Hotel pequeño, por lo que cada niño alrededor se siente como si tuviera 20 años. Por el precio que cobran y el tamaño del hotel, esperaría que fuera solo para adultos y con mejor atención al servicio y comodidad. - Quería irme o cambiar de habitación, pero me derivaron a ***********, donde el hotel me comunicó que rechacé sus ofertas, lo cual no hicieron (ofrecieron un ventilador adicional). - El gerente de recepción mintió a pesar de que tenían diferentes alojamientos disponibles (puedes verlo en Booking). - El servicio en la piscina principal era difícil de conseguir, el personal miraba hacia otro lado o estaba involucrado en su teléfono / entre ellos. Ningún miembro del personal incluso te pregunta si quieres algo. - Minibar: está a temperatura ambiente. - No hay servicio de habitaciones: ¡impensable! - Wifi: inestable en la habitación de arriba (el gerente de recepción dijo que lo están investigando y nunca me respondieron) - Ninguna puerta dentro de la habitación cierra por completo, los balcones están vacíos sin muebles ni sombra.

Many aspects good, especially the amazing staff, but some areas of concern. Main concern being an apparent very lacadasical approach to dietary needs. Having given 6 weeks notice of the need for gluten free food, no one seemed to understand what gluten was and what needed to be avoided. The owner asked if could eat rice. Every day we reminded staff, but still bread with gluten was given to my husband every day. Each meal we asked if items were gluten free, but staff didn’t seem to know and had a group discussion. When we mentioned soy sauce no one seemed to realise that had to be avoided. This really needs to be taken seriously. The only place in our travels around Thailand where this was the case, plus no gluten free alternative to bread offered. Very high on design but not sure on the quality. Sea view villa could just see the sea through buildings and vegetation. Comfy beds and good shower, but water from taps smelt unpleasant and this stopped me from filling the bath. Plenty of bottled water offered to drink. Upstairs good mix of fan and aircon. Downstairs no air con, a toilet with no washbasin and tea making facilities but no bin. Stone steps - open side and no rail. Other food in restraunt good and breakfasts excellent. Yoga and Pilates offered - mainly good instruction but yoga studio needs A/c - it’s a room with a v large window along one side which gets hot in the sun. Running fans helps but they are rather noisy. Most of the time heat ok but had to leave one class as too hot. Owner appeared to have a large party of personal friends she was looking after the week we were there - one evening we had to wait 50 minutes for our food as most of staff was attending that group and chef was chatting with members of the party. Food otherwise mainly good and good service. 15 minute walk to fisherman’s village. Would not want to walk back from there on my own and especially long shared unlit drive to oseveral other properties. Also small safe in room but not attached to anything so could just walk away with it. The owner was very defensive when mentioned something adverse. I hope she will listen to these comments - our other reviews hotels on our trip all 5 star.

Hotel is actually made up of a number of individual bungalows,we stayed with our adult daughter who had her own bungalow on the opposite side of small court yard which had a private plunge pool. all bedrooms had air on and ceiling fans, were very spacious and had lots of storage and hanging space. All the food was excellent and service was impeccable, there were 4 main options for breakfast and a long list of extras to add. Monday night Thai 6 course set menu was amongst best food we had during 30 days in Thiland. There are lots of other cheaper food option a short walk from the hotel and fisherman’s village is 15 minutes walk away(it would easy to get taxi back as there are taxi points at the end fisherman’s village. Great service around the pool and on the beach from Mathew who seamed to appear by magic when you need to adjust the umbrellas or loungers. He was also helpful when using free to use paddle board and canoe. kat and Goody were on had at reception to give advice and book tours or activities like free yoga and Pilates.There was live music almost everyday and amazing fire show on Saturday night.

Fantastic resort just a few steps from fisherman’s village. Modern minimalistic spacious designed rooms and a lovely view of the ocean. You should book a suite it’s totally worth it. Nice little restaurant and a location right in the beachfront. The service from the staff is excellent in every way and the always are just a few steps away with their discreet attention of your needs. If I should wish for something different it would have been a little better selection of the a la carte breakfast. I really miss some slices of ham and cheese and a warm Thai selection. And please - in a hotel like this do not limit the amount of orange juice to one glass. It is a quite expensive stay so it just feels a bit…. If going back to bophut I will definitely go back and they gets my strongly recommendations. Thanks to Kat, Mark and the rest of the team, you shall all be proud of the work you do for making your guests comfortable.

A wonderdul Hotel with excellent staff and great service! Nice spacious suites, luxurious and clean. The guests relation manager provides service in world class, naturally and genuine service. He made our stay really comfortable in the most professional way. We have stayed here for 5 days and I love to come back at some point. Highly recommended!