Cielo Boutique Hotel & Spa Samui

Mi pareja Hayley y yo nos alojamos en Cielo en julio de 2024 y disfrutamos muchísimo de nuestra estancia. La comida y las bebidas eran de la más alta calidad, las habitaciones eran hermosas y las instalaciones y comodidades del hotel eran fantásticas. La ubicación también era excelente, cerca del aeropuerto y de actividades locales como el mercado de pescadores, a la vez que contaba con un tramo tranquilo de costa alejado de la carretera principal. Por encima de todo, el servicio aquí fue fantástico y el personal fue extremadamente amable y agradable. Un agradecimiento especial a Mark, que mantuvo nuestra hora feliz con margaritas junto a la piscina todos los días. ¡No puedo esperar a volver!

Pros: - Pequeño hotel boutique a 20 minutos a pie del pueblo de pescadores. - Es hermoso, en medio de la naturaleza con muchos árboles hermosos. Ardillas y pájaros por todos lados. - La vista desde la piscina es agradable. - Bueno para algunas fotos, pero no más que eso, lamentablemente. - Hicieron un trabajo de fotografía increíble para las aplicaciones de Booking. Contras: - Solo leer sus respuestas a las malas críticas dice mucho. - El concepto es increíble, pero la ejecución es de bajo presupuesto. - No hay privacidad, todo el espacio es visible para todos los que pasan y otras habitaciones. - Prepárate para que te despierten todos los días a las 8 a. m. con sopladores de hojas. - La piscina privada es todo menos privada, sucia por la caída de árboles y, en realidad, era mucho más pequeña que las fotos. (Se ofrecieron a limpiarla si se lo solicitaba; necesitaba limpieza cada 30 minutos, lo rechacé). - El aire acondicionado solo estaba en el dormitorio de arriba y no se adaptaba al clima, lo cual es inimaginable en este país. - Las habitaciones de la planta baja son aún menos privadas y no tienen aire acondicionado (imagínate pasar toda la estadía con las cortinas completamente cerradas, yo también lo hice). - Camino de acceso no transitable, la playa es aún peor. - Hotel pequeño, por lo que cada niño alrededor se siente como si tuviera 20 años. Por el precio que cobran y el tamaño del hotel, esperaría que fuera solo para adultos y con mejor atención al servicio y comodidad. - Quería irme o cambiar de habitación, pero me derivaron a ***********, donde el hotel me comunicó que rechacé sus ofertas, lo cual no hicieron (ofrecieron un ventilador adicional). - El gerente de recepción mintió a pesar de que tenían diferentes alojamientos disponibles (puedes verlo en Booking). - El servicio en la piscina principal era difícil de conseguir, el personal miraba hacia otro lado o estaba involucrado en su teléfono / entre ellos. Ningún miembro del personal incluso te pregunta si quieres algo. - Minibar: está a temperatura ambiente. - No hay servicio de habitaciones: ¡impensable! - Wifi: inestable en la habitación de arriba (el gerente de recepción dijo que lo están investigando y nunca me respondieron) - Ninguna puerta dentro de la habitación cierra por completo, los balcones están vacíos sin muebles ni sombra.

Fantastic resort just a few steps from fisherman’s village. Modern minimalistic spacious designed rooms and a lovely view of the ocean. You should book a suite it’s totally worth it. Nice little restaurant and a location right in the beachfront. The service from the staff is excellent in every way and the always are just a few steps away with their discreet attention of your needs. If I should wish for something different it would have been a little better selection of the a la carte breakfast. I really miss some slices of ham and cheese and a warm Thai selection. And please - in a hotel like this do not limit the amount of orange juice to one glass. It is a quite expensive stay so it just feels a bit…. If going back to bophut I will definitely go back and they gets my strongly recommendations. Thanks to Kat, Mark and the rest of the team, you shall all be proud of the work you do for making your guests comfortable.

A wonderdul Hotel with excellent staff and great service! Nice spacious suites, luxurious and clean. The guests relation manager provides service in world class, naturally and genuine service. He made our stay really comfortable in the most professional way. We have stayed here for 5 days and I love to come back at some point. Highly recommended!

Our new favourite Thai hotel and we have been to Thailand more times Han a dozen times. The Cielo is an exceptional Hotel and suited us down to the ground. Rooms are large, simple and elegantly furnished. We didn’t miss not having a tv and it made the week even more relaxing. The garden area with the room we had was very pleasant and the private swimming pool was beautiful. The main pool is perfect, amazing views and a lovely temperature. Sunbeds are so comfortable and never a need to “save” a bed (which we hate). There are beds on the beach too which we didn’t use. Service was exceptional throughout and the couple of niggles that we had with a leaking WC etc were quickly sorted out within no time of reporting. Their maintenance guy is a genius! Staff at the hotel ensure you have a fantastic stay. The restaurant was phenomenal. Two top class evening meals at very fair prices. The chef is excellent. The complementary yoga and Pilates classes were excellent and I am surprised not to have seen this feature in other reviews. It will certainly bring us back. The yoga and stretching classes are at 8 am and 9 am 4 days a week with Pilates on the other 3 days at 9 am. Every instructor was phenomenal. Absolutely top of their profession and each instructor and class were very different to each other. Breakfast was lovely and the Chia pudding addictive! Nice change having it served rather than buffet style, particularly as we often went down late for breakfast after my classes. Fruit varied daily. Potentially a dish of the day would be nice for guests like us who stayed a week. For instance Avocado on toast or yogurt with nuts would be a nice change. We didn’t ask though and suspect that would have been accommodated if we had. Good location too, easy walk into Fisherman’s Village. The hotel gave us good recommendations of what to book pre our arrival such as Jungle Kitchen and Supattra. Hope to get back there over next year or two, missing it already.

Our dissatisfaction is not with the staff or the service, but rather, the subpar room we were assigned. Unit one looks nice and is spacious, but it seems to be next to some sort of water cleaning facility (or sewage pump?) that makes grunting noises which become very noticeable during the quietness of night time and woke us up from our sleep. Worse yet, because it looks like people could get into our unit through the toilet room window, we closed it when we left the room just to notice smell of sewage when we returned into the room later. We only stayed for two nights so we didn't bother asking for a room change, but we did notify the receptionist on our departure so hopefully the problem will either be fixed or the room shouldn't be rented. For those looking for a luxurious experience, note that as a four star establishment, it has a nice beachfront setting if you don't mind passing through a dark and not very pleasant walkway in order to access Fisherman's village through the main road. The included breakfasts are great, however, and the staff are friendly.