Long Beach Lodge, Chaweng Beach, Koh Samui

Dear Long Beach Team, For almost four weeks, we’ve been enjoying your excellent food and great service every day. We know what it means to serve good food, and we've appreciated it every day. The guys in the service are always friendly and professional, but unfortunately, there are a few things that have really disappointed us, and I can't just let them go. First of all, your restaurant also has bungalows, and one day, a lady from the reception helped with the service when we ordered another glass of wine. We carefully observed how she poured the wine, and it was definitely much less than usual – about a quarter of a glass. When we pointed this out to her, she explained that the waiters had been pouring too much for the past three weeks. For three weeks? This explanation seems quite implausible. We know exactly what a normal portion of wine looks like, and this was clearly not it. What's even more remarkable is that the lady who served us the wine herself seemed skeptical when she poured it, but she still served it to us. This was clearly not the right way to handle the situation. Then, we wanted to reserve a bungalow for six weeks next year and asked about a long-term discount. The response from the lady at the reception was simply rude and snappy. She told us in a tone that had no hint of hospitality that there were no special rates. Does the owner have any idea how much money he loses due to this kind of response? It seems like the ladies at reception have no place in customer service – they are rude, arrogant, and clearly indifferent to the guests. No smile, no respect, not even the decency to stand up and speak with the guests. If I were the owner, I would replace these receptionists immediately before more guests are discouraged from coming. Lastly, we wanted to pay by credit card. The lady simply turned the terminal around and said, “Here.” No “please,” no “thank you” – just a rude and disrespectful tone. This kind of behavior has no place in a good hotel. In summary, we will definitely not be making a reservation here. The unfriendly attitude of the receptionists and their arrogance are ruining the good impression left by the food and service in the restaurant. I hope the owner realizes soon that these employees are destroying the hotel – the impression they give is that their phones are more important than the guests. With disappointed regards, Dorota Degenhart

The rooms are single/double bungalow quite spacious and with a good and clean bathroom . A/C was the most noisy I have never had. You have to improve!!! Hotel has a nice beach with free equipment. Breakfast in the middle range. Just away from the main street to be quite and easy to reach restaurants and shops

Je ne comprends pas la note de cet hôtel . Il est sur la plage et les chambres sont spacieuses, certes, mais pour le prix on s attendait à un minimum de confort et pas à 2 sur-matelas sur un sommier, une seule table de nuit, pas de prises près du lit, des vieilles chaises en plastique sur la terrasse, des transats inconfortables sur la plage . Les rideaux ne sont pas occultants . Pas de seche cheveux . Clim très bruyante ....

La chambre minimaliste, la climatisation obligatoire est très bruyante. Aucune insonorisation, vous entendez, la rue et les klaxons jusqu’à 3 h du matin. Le petit déjeuner est très bas de gamme , le café est inbuvable. si vous désirez un expresso, il faut le régler. Pas de coffre dans les chambres. La plage est très sale, bouteille en plastique, sandales perdues, sac en plastique. Je n’y retournerai jamais. Hôtel à éviter complètement.