Napier Heritage by Velvet Hotels

1. Property in itself is pathetic, from the outside it gives a heritage vibe, but once you step inside all that remains from the heritage are the damp walls, soggy bedding, absolutely dirty linens and washrooms. 2. Service is terrible is an understatement, there is no service at all. One *** show, only the hotel Manager is around sometimes. Basics were not even in place. For example there was no handwash, or shampoo or body wash in washroom. No room service or cleaning. One of our rooms had terrible damp walls, AC was also not working in another of our rooms and to add on wifi was also not working. When we raised these concerns the common answer we got was they are working on fixing it. The premier & dutch rooms are also very small and claustrophobic. Not maintained or cleaned. Overall absolute waste of money, at such a heavy price the experience was terrible.

The property is located in the heart of Fort Kochi and almost everything is accessible mostly on foot. However, the service is extremely disappointing. Even though they have a functional restaurant, it is hardly ever serviceable. One time they agreed to accept the food order, it was terrible in taste and took eternity to serve. The premier rooms are small at this price point with hardly any space to move. For basic comfort, Club should only be opted if available. Staff is courteous but not efficient atall.

The hotel beautifully blends heritage charm with modern amenities. The pool was absolutely stunning, offering a peaceful retreat after a day of exploring Kochi. The rooms were spacious, immaculately clean, and had a luxurious yet cozy feel. The staff went above and beyond to ensure our stay was perfect—attentive, friendly, and always ready to help. If you’re looking for a place that combines history with hospitality, Napier Heritage is the one!