Zleep Hotel Zürich-Kloten

La habitación estaba limpia y ordenada, y el desayuno estaba bien.

Bueno para estadías cortas, cerca del aeropuerto. 30 minutos a pie

todos son amables

Zleep Hotel Zurich-Kloten does what it sets out to do for an overnight stay before a flight out of Zurich Airport. It has the bare minimum in terms of amenities and customer service, with an automated check in machine that requires you to manually enter all your own details, and nothing (including no kettle, tea/coffee) in the room other than basic furniture and linen. DO NOT use the airport shuttle service advertised next to the check in machines. It is run by a third party provider called Simul Group, which is an absolute scam. I had booked and paid for a pick up for the morning of my check out, didn’t receive a confirmation and so called the company, who told me to check with reception the next morning. The next morning, reception did not have confirmation of my booking, so they called Simul Group, who claimed they did not receive my booking and advised me to book and pay again. I was not going to pay a second time, so called them twice myself but they did not pick up. Hotel reception helped me to call them again and they picked up immediately, saying they didn’t want to speak with me because they couldn’t speak English, even though they had spoken to me in English the night before. After much persuasion by hotel reception (including with proof from my banking app that I had indeed already paid), the company finally agreed to the pick up, but they still did not send any receipt or confirmation of payment. Avoid using Simul Group at all costs and go down the road to catch the public bus to the airport instead.

I stayed at this hotel due to its convenient location near the airport, but my experience was mixed. The bathroom in my room was quite small, making it feel cramped. The staffs were also not particularly friendly. While it’s a good option for quick airport access, improvements in service would make it much better.

Check-in requires manual input at the machine, which can take some time as all guest details need to be entered. The hotel is conveniently located near several supermarkets, with a burger restaurant right next door. There are a few 15-minute parking spots available in front of the hotel, and it’s also close to Kloten train station.