Usuario invitado
12 de marzo de 2025
Protea Hotel Klerksdorp (Barend Street) - horrific experience. Made prior arrangements to check in at 10pm.Reception was jam packed with late arrivals, only one very rude gentleman assisting with check in. It took us another hour to check in. The gentlemen attending to the check in used foul language and everything at reception was "disfunctional" and it was chaos. Although we have booked and paid in advance, he refuses to assist us if we don't pay again, because apparently the confirmation does not reflect on his side. We paid (again) just to get to the room at 11h45 pm. The next morning the same guy phoned us 6am and requested us how we intend paying for the accommodation (What!!). The room was filthy and definitely not a non-smoking room. The floors were so dirty (rather kept our socks on). Reception was dirty and the manager on duty indicated that she is going to her real job in the kitchen and cannot assist anyone (I gather she was the kitchen manager and not a general manager). The door handles in the shower were missing. I cannot believe the person who did the grading for the tourism board gave this place more than one star - shame on them. This is also definitely not a safe area to arrive late night.
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