KSL Esplanade Hotel

Overall a good place to stay in Klang. There's shopping mall downstairs, and onsen available, however location a bit far from famous Bak Kut Teh places, tooks about 20-30mins to there. Other than that, the room arrangements not really satisfying, I have requested a non-corner room during booking, however the hotel instead still arrange a corner room for me, and we need to go down to lobby to request change room. The reassigned room have air conditioning issue, called the customer service, and technician came within 30 mins, quite efficient but attitude not really good, showing a black face unpolitely, and we need to stay at room to wait the technician to clean aircond, the aircond sticked with lot of dusts, making it sounds very noisy, the technician just take off those dust and it fell on the floor without cleaning it and just walk away. Room doesn't have sound proof, very noisy when there are kids running up floor.

Hotels look new, the room is very comfortable. There is a shopping mall adjacent to the hotel but there is nothing much to shop there, mostly an empty mall. Opposite the waterway, there are many eateries like Pizza Hut, Ayam Penyet, McD, Domino Pizza. The Onsen is chargeable even for hotel guests. Onsen is pretty small and nothing much facilities there.

All the facilities dekat sgt . Mall bwh saja boleh kluar masuk anytime. Dan hotel sgt bersih dan wangi . Will repeated soon ! ♥️

room very cosy and smells good. direct access to mall