Fruit & Spice Wellness Resort Zanzibar

complejo de playa muy agradable con playa de arena blanca no concurrida. agradable bar en la playa para tomar una copa al atardecer

Geweldige ervaring! Onze hot tub was defect en kregen een upgrade naar een prachtige beach villa, eten was heerlijk en de kamer was super schoon!

We chose this resort for its relaxing atmosphere and picturesque scenery, which initially drew us in and promised an unforgettable experience. Unfortunately, the customer service completely ruined what was supposed to be a peaceful 4-day retreat in Zanzibar. Critical processes within the resort were poorly managed, resulting in an incident where staff members stole from us, and instead of addressing seriously, the management was dismissive and resorted to gaslighting when the matter was raised. Adding to our frustration, the resort falsely claimed that such incidents had never occurred before, despite the existing reviews from other guests describing similar experiences. This lack of accountability made it evident that the management prioritises protecting their reputation over resolving guest concerns. When we requested police involvement, it became apparent that there was a close relationship between the resort and the local authorities, which left us doubtful about the investigations integrity. However, a police case has been opened and the investigation is ongoing. What added insult to the injury was the unprofessional behavior of the staff, who openly celebrated and sang on our ride to the resort from the police station, right in front of the HR Manager. Instead of intervening or reprimanding the employees, given the circumstances, the manager showed no concern. Furthermore, when we sought a discussion with the general manager, we were informed that he is “resting”, and that we should wait until his rest time is over, which really demonstrated the lack of urgency and respect towards us as guests. This entire expect was deeply disappointing and far from what we had hoped for. We lost so much time dealing with the resort and the police, which led to us missing on some of our planned activities. While the resort’s setting was beautiful, the incident, the mismanagement and disregard for guests well-being made it a regrettable choice

Abdullatif from housekeeping he was a very great professional person with a great attitude and a great responsible person for all the guests Also I would like to recognize mussa and yasser for being very nice front office workers and for their helping and gestures

If you're considering a stay at the Fruit and Spice Resort in Zanzibar, prepare for a series of frustrating experiences. The room I was given was in poor condition, particularly the toilet, which was clogged and wouldn’t flush even after we called for assistance. We thought the issue was resolved, but the toilet clogged again the next morning, despite my repeated complaints. To make matters worse, the room had millipedes, and when I raised this concern, the front desk manager dismissed it without offering any real solutions. As if that wasn’t alarming enough, I witnessed a snake in the vicinity, which left me genuinely afraid to stay in that room. While I was eventually upgraded, the new room showed no significant improvement in terms of sanitation. I was shocked to discover that the rooms didn’t have phones, meaning I had to trek to the reception which was far from the room where i was staying for assistance instead of simply calling. This lack of basic amenities was surprising and inconvenient. Additionally, the electricity would frequently go off abruptly and take a while to come back on, disrupting not only my comfort but also the functioning of essential services. The Wi-Fi was terrible, making it difficult to stay connected or get any work done. The waitstaff often brought different items than what we ordered, and when I asked for tea, it arrived spilled on the saucer, making it unappetizing. The food service was also concerning; food was left unattended, allowing birds to grab it and contaminate it while flapping their wings and landing around the food area. This lack of hygiene raised serious health concerns, as I noticed flies and other pests attracted to the food stations. When we tried to escalate our issues by calling to speak with the manager, we were met with disappointment. Instead of addressing our concerns directly, they sent someone from the food and beverage team to handle issues related to the rooms, which felt questionable and inadequate. Overall, the resort truly lacks value for money, and my experience is a testament to that. I made friends during my stay, and when I shared the issues I encountered, I was surprised to find they had faced similar problems. Each time I complained at the front desk, I noticed several other guests expressing their frustrations about various issues, which was alarming. This led me to believe that the resort is plagued with problems and discomfort, making it a place to avoid.