Starlight Resort Hotel

Всего 3 ночи провели в гостинице, цена соответствует качеству, спасибо trip.com, другие поставщики не соглашались подтверждать меньше 7 ночей

The hotel is excellent: rooms are good (at least bungalows, which were some of the last to be renovated), the area is bombastic green, the beach is clean, the sea is very clean and despite October it was still very warm (perhaps the biggest pleasant surprise), children's towns, hammocks, swings. It was our first time in a hotel with a stable, a 24-hour fully-functional restaurant, and show program that surprised every day (it is repeated only once every 14 days and includes only guest artists: Todes, circuses, motorcyclists, etc.). No one, as some complain in comments, needs to be extra paid for anything, tips are voluntary. Extra room items, 24-hour coffee in the bar, refillable in-room minibar, beach towels change, bottled water etc. – everything is unlimited, included and there was no problem with anything. I don't fully understand those comments on the lack of food: every day there are at least two kinds of grilled fish, lots of vegetables and fruits, Turkish sweets every time, always french fries, pizza, Turkish and other bagels for young picky eaters. During the day, right at the beach, unlimited fruits, ice cream, waffles, fries and hot dogs are waiting for you. We visited three a la carte restaurants. Two of them were free of charge (4 free restaurants all in all, and only once a week), and the other was a prepayment fish one. The last one at the seaside we liked most of all, the Turkish one (on the lawn) was also of a good level, the Mexican we liked little less. Yes, food is constantly repeated, and you can only find huge shrimps and all sorts of seafood in the prepaid a la carte, but during your stay you never get tired of variety of the main table, which is much larger than at home. In case of birthday, the hotel provides you with a birthday cake with a candle, no matter where you have your dinner (you have to inform Guest Relation Service in advance). - The hotel shares its area with the Sunrise Hotel, and everyone can use both properties. There's a train, travelling through the territory, stopping about once every half hour at each stop. But kids jump into it on the move. By the way, actively and by foot, we could reach quickly any point of both hotels, although at first glance the territory may seem vast. - We made our own way to the greenhouses. There's nothing outstanding about them, but they are nice, and there was a gardener on the spot, he tried to talk about his plants (suits us better than joining hotel tour). - Pools are beautiful, in October they were cold, for some reason only Starlight pools don’t have a chlorine smell, and there is no heated pool. - Waterpark is not extreme, but excellent, for all ages: a cute sand pool for babies, a "king of the mountain" ball for teenagers, the scariest slide-toilet:) and others. - There is a high-level spa center, with many chill-out zones, hammam of no charge. - There is a be-paid-for water sports center on the beach. Jet ski, banana, pill, ski, motorcycle, windsurfing. We onl

Unfortunately, the holiday we spent at Starlight Hotel was far below our expectations. Although the physical facilities of the hotel seemed impressive at first glance, the service quality was not at the same level. Room cleaning was insufficient, and although we requested, the deficiencies were not corrected for a long time. The reception staff was indifferent and did not display a solution-oriented approach. Last year Mr. Sadik was there and he helped us a lot, but he is not there this year. They currently have spoiled guest relations. too bad The restaurant part was also disappointing. The food was poor in variety and the lack of hygiene was noticeable. It was almost impossible to find a table, especially during crowded hours. Bar service was slow and reluctant; most of the staff didn't seem willing to communicate. It was not possible to get support from the guest relations team; Our demands were ignored. In general, the hotel definitely does not offer value for the money you pay. It was a facility that I would not consider choosing again. There are many aspects that need to be improved.