Asteria Family Resort Side (Ex. Euphoria Palm Beach)

Ok, firstly before I start this hotel is defo not a 5 star so if you come expecting that then you are going to be disappointed. I had read reviews prior to coming here so my expectations and standards were already low. Some staff are rude however we have also encountered some wonderful staff who are friendly and super helpful. On arrival we were greeted ( early hours of the morning ) and check in was seamless and we were taken to our room and given a tour of the hotel on the way. The hotel itself, grounds wise, pools, facilities, beach etc are fantastic. The pools are freezing but can be quite refreshing when it’s so warm!!! The rooms are ok. Certainly could use some refurbs but they are kept clean. The food, as anywhere all inclusive can get samey but we found there was always something we could eat and we have all felt fine from it. All in all we have had a wonderful week here and I would come back. I wouldn’t let all these horrific reviews put you off just don’t come expecting 5 star luxury.

DO NOT BOOK WITH ONTHEBEACH EVER!! First time we ever booked with them and will never do so again. Here is the email I sent to them after my holiday at this hotel and they did nothing!!! Incredible and just goes to show how poor they are. I am writing to you to make an official complaint regarding our recent holiday that we arrived back from yesterday morning. This was our first experience of On the Beach as a tour operator as we are regular TUI customers but thought that we would try out the competition. Whilst we have no complaints about your service or that of the airline (although delayed by one and a half hours on return flight) we have encountered really poor service from the hotel. We selected the hotel based solely on what e read and saw on your website and we paid a premium for a weeks holiday in October both due to it being close to half term but also because the hotel was described and sold as such. This turned out to be false and we would definitely argue that the hotel was mis sold and poorly described but our biggest complaint was that it appeared to be on shut down for the end of the season. Given the staff have had a long season probably from early April I can sort of understand that by the end of October their enthusiasm may start to wane but this would only be acceptable if the price for the holiday reflected this situation and we knew what to expect. It didn’t and therefore we expected and paid for a full service holiday with everything operational and the full quota of choice and service. Some of the issues were as follows: 1. Exactly the same selection of items for breakfast and lunch every day and these were limited. 2. Only fruit juice available at breakfast was sour cherry and on 3 days no juice at all. 3. Toaster stopped working for last two days 4. No chocolate sauce or cheese toasties on final two days for breakfast 5. No specific kids food at evening meals so my son had chips and bread for 7 days straight! 6. Grilled Chicken and whole fish the main two choices for dinner all 7 nights. 7. No diet drinks available in restaurant bar area and on final night no fizzy drinks at all. 8. Outdoor cooking area used for breakfast and dinner throughout the season closed for last 3 days. 9. No jacket potatoes for lunch on last 2 days 10. Bar closed by beach snack area for last two days. 11. On our first night we arrived a bit later for dinner At around 8pm. All the food area lights were switched off at 9pm even though people were still in the restaurant area eating. No desserts left that evening either as obviously didn’t replenish them for later arrivals. 12. Had to use a plastic spoon on final morning as no metal ones available. 13. The hotel was overrun by cats, which I am allergic to, with them in all communal areas, in the restaurant, by the outdoor seating, near the room blocks, etc 14. Virtually no English speaking staff which was ridiculous as every time I raised a concern or needed assistance with something it was a wast

Never in my life have I been so poorly treated in a what is ment to be a 5 star hotel the staff taking personal details on check in and messaging you through there own private number .being harassed by the night duty manager . also on check in warning to anyone who gets there before 2pm you will not get into your room we arrived at 7.10am and we were told we could t get into our room till gone 2pm had to change in the disabled toilet and leave our bags in the luggage room, staff very rude especially if your English they don’t like the English good luck stay away from the rice if it’s not eaten when it’s put out at lunch it’s then dished up at dinner I know this as it was the only thing I had that my sister didn’t have and I got food poisoning , the hotel is said to be In Side it’s really not it would take you nearly 5 hours to walk and bus you have to take two to get there and will take an hour or you can take a cab at 30 euros each way there are no restaurants near the hotel just a takeaway opposite which probably was the only thing going for this hotel outstanding food for a takeaway there are a few shops and that’s it when we contacted love holidays they were useless and didn’t help on the slighted due to being assaulted on holiday by a German family was told they had been removed but saw them every single day , my only words of advice is to avoid this hotel it doesn’t matter how many times they change there name as 6 months ago it was euphoria palm beach hotel please be aware of this hotel avoid at all costs pay the little extra and stay actually in side it’s self you will not regret it but you will if you stay at the poor excuse of a hotel

Do what I didn’t I read a few reviews and thought oh some people are being a bit picky.If you have stayed at Butlins and you like it this is just the hotel for you.Reception crap,food crap,staff doubley crap,and so rude and arrogant,two guy’s checking us in could of been site gardeners for all we knew.Take your own knife and fork (gold dust)any brand drink are extra 8 euros.You have been warned ITS TOILET