Usuario invitado
28 de junio de 2024
I would never ever pick this property for my next trip. We went with family for 2 nights, however, both the nights the air conditioner was not working to adjust the temperature for the room. We brought this to the management attention and second day after they "tried" to help with their tecnician, it still didnt work. We didnt sleep the entire two nights since the temperature outside (90s) and inside was quite close and with adjusting AC temperature all the night was not fun. When we requested to meet with the manager, this General manager "Mandy Phillips" came to our aid. She kept arguing with us that the temperature was adjusted. However, when we asked who can we speak with in her leadership chain, she told she is the GM and does not report to 'Anyone". I was like sure with that kind of crappy job, who would want you to ...anyway, she asked us to "Leave her establishment". We have never had such a terrible experience in any hotel establishment that we have ever traveled. --- Those who plan to stay/book this one - please be careful with their room and GM temperature ...they all need just adjustment -- I am still so furious just by thinking of that mistreatment. Carpets were never serviced, as they had lot of dark spots on a light color carpet especially when the bed is more towards the wall. The water in the tub has its own mood...will turn from cold to hot whenever it wants.... Overall - Holiday Inn Express anywhere is off the charts for us.
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