The Grand Hotel at Coushatta

Let’s start with the good. Pleasant staff. Clean hotel. Clean gambling area. Restaurants also were clean. The staff was pleasant everywhere and check-in was easy. Food was GOOD at the Noodle House and the Steakhouse. BAD: THE PLACE WAS FREEEEEEEEZZZZZING. And I like things cold! Let me break down per area. Let me start with the pool. First off, they don’t have enough rafts to float down the lazy river. Staff said they were “ordered.” Pool season is almost over…….. 2. They NEVER cleaned the pool area. There were towels and trash everywhere 3. The pool itself needed some maintenance, starting with the missing tiles along the lazy river. 4. They had 3 staff sitting on their butt doing literally NOTHING where people come in. Those people could have been cleaning up and picking up towels and discarded drinks, etc. They had food on the counter where people came in, and two were slouched down with their feet up. 5. The bar was crowded, had a missing panel with exposed wires that was very unattractive. I actually thought the whole bar area needs a revamp. So overcrowded and Messy 6. Lifeguard chairs looked terrible. Hotel room. 1. Cleaned nicely but the first thing I saw when we walked in was the missing paint on the wall and stains on the carpet. I have photos. 2. Actually had enough towels. Imagine that 3. Toilet paper is really revamped Sand Paper, so if you have a delicate touchey bring your own! 4. Cleaning staff Very nice. That’s shocking. Activities: 1. Gambling.Gambling. 2. Bingo 3. Gambling 4. Pool. 5. Gambling. They would get a LOT more business if they had more things to do! *And yes I IKNOW it’s a CASINO for those who will feel the need to comment. Auditorium (or whatever you call it.). Piss poor design. They have the HUGE AC things against the wall. If you were unfortunate enough to have a seat by them, you had a HUGE problem hearing. The people running the screen, did NOT do a good job at ALL of helping us see Jay Leno from the nosebleeds.