Glasson LakeHouse

Overpriced. Breakfast and service are terrible. Reception welcome was seriously lacking. We were given no information and could feel her annoyance when we asked to split the bill between 3 of us. Service was awful, the staff are so inexperienced and there's no manager to give guidance or direction. Waitresses unable to open a bottle of wine. To be fair at dinner, the starters and main course were delicious, dessert wasn't great, but it was edible. Vegan food wasn't good for dinner or breakfast. We were then overcharged for dinner, but were given complimentary drinks to apologize. Wait times for food and drinks are extremely slow. My sister sat on a very broken chair in the bar. Again some bar staff were extremely inexperienced, had to tell one person more than 3 times the drinks order for 3 people. One man was fab, dropping drinks to the table, but this level of service depending upon who served you. Breakfast was awful, wait times -really slow, we left 2 full plates of food behind us and not one member of staff asked if everything was ok, which I would expect to be normal practice. I got the eggs Benedict, which I love, but there was way too much ham, eggs were undercooked and the sauce was tasteless. My sister is vegan and didn't enjoy her breakfast either. Had to ask 3 times for a coffee before being served. The walls in the rooms are paper thin, you can hear people in the rooms beside you, so this could potentially be a massive issue. We could hear someone snoring from another room, which was quite annoying. One pillow in the room was stained, which wasn't pleasant. Patio area outside of our room, which you couldn't access from the room. Internet connection is slow and non existent in some parts of the hotel. Overall, decor is charming and location is beautiful, but it's way overpriced. I would not be returning.

I love, love, love Glasson Lakehouse, I have been at least a dozen times since it opened. The rooms are beautiful, the lakeside setting sublime, you can’t beat sitting out on your own little patio with a glass of bubbly & some chocolate coated strawberries, thanks for the lovely room Laura. I love the outdoor tubs & the friendly chats with Greg, my early morning swims in the pool & the walks down to the lake. Dinner is always wonderful, ditto night caps in the bar and I always book a treatment in the spa with Susan, the Tóg go Bog ritual is superb and sets me up for the journey home.