Days Inn by Wyndham Kerrville

Roaches all over the bathroom and sink area. Roach in the ceiling light in the bathroom. Remote control taped together. Poor selection of TV channels. Noisy, drunk people. Terrible mattresses. Leak in the ceiling. An overall horrible experience.

The room was unclean and unsafe. The towel racks were rusty and there were hairs on the tub that dripped all night. The sink had no drain plug and the tub surround had a big hole that was repaired with rubber cement. The light fixture had only one working fluorescent bulb and no cover (a safety hazard).

We recently had an unexpected overnight stay and selected this hotel based on the assurance of a King-sized, non-smoking room. However, upon arrival—which was mere minutes after booking—we encountered a few challenges that impacted our stay. Firstly, there seemed to have been a misunderstanding or a last-minute change regarding our room assignment. Initially promised a King bed in a non-smoking area, we were allocated a Double Queen room designated for smokers. This was particularly surprising as the change was made upon our check-in, with visible alterations to our room number directly on the key card. Interestingly, the room we were originally slated for appeared unoccupied and matched our initial non-smoking request. The condition of the room provided was notably below the expectations set by the hotel’s description of their accommodations. Despite claims of recent renovations, the room bore signs of significant wear and tear, including cigarette burns on various furnishings and issues with the curtain's functionality. The pervasive smell of smoke within the room was overwhelming, affecting all our belongings and requiring extensive cleaning efforts afterward. Additionally, the level of hospitality and service encountered at check-in was unexpectedly brusque, diverging from the standard courtesy typically extended in the hospitality industry. This, coupled with a discrepancy between the stated checkout time at the front desk versus what was communicated in our booking confirmation, added a layer of confusion to our stay. While we understand that miscommunications and last-minute adjustments can occur, especially with close-to-arrival bookings, the overall experience highlighted opportunities for improvement in customer service, room quality, and adherence to booking details. Our hope is that this feedback serves as constructive insight, aiding in enhancing the guest experience for future stays.

This place is not worth the stay, so very disappointed as it was expensive, pool was green, holes in couch and missing the mattress for the pull out bed, AC barely worked and took forever to find someone with the wifi password. They had lots of awards on the wall but they were all from 5-6 years ago my assumption it was a totally different owership team when it was awesome, because this ownership team was not good at all. The place is in bad shape and I would never stay there again. Look at the dates of the reviews before you decide to stay.

The room was clean and comfortable, however, the room above me had a herd of elephants staying in it, I don't recommend staying on the bottom floor. I asked for a bottom floor room as I have trouble with stairs. The breakfast was very continental, so we went to Cracker Barrel just up the street. The price was good, and the desk clerk was friendly.

Front desk help was exceptional. Very courteous. Very professional. The facilities were nice and the room was clean. We didnt get a chance to do breakfast but we are looking forward to it. Tv worked great.

The breakfast left something to be desired, but the hotel staff couldn't be beat. The room was small and plain but clean and well-maintained. The air conditioner worked and the hit water was hot. I would stay there again.

Very clean an prompt to take care of anything we needed. The pool was clean an very cold.we come here every year to ride with a group of friends an will be staying here again. Will definitely recommend to others. Front office was very kind and happy to help

We went for our daughters wedding. The room was cool in 108° weather. They had waffles every day for breakfast and the food was great. We had a good time at the days inn. I would recommend the days inn to anyone who wants to stay in Kerrville. The pool was clean and very refreshing.