Pontikonisi Hotel & Suites

The location is gorgeous, it’s near the sea with stunning view , great place to chill and sunbathe, the food in the restaurant was also delicious . But the hotel itself didn’t have any toothbrushes and even no small bottles of water in the room , the store is not that near so instead of enjoying your stay you need to look around for toothbrushes. Our breakfast was included , it wasn’t wow , my friend who stayed with me didn’t like it at all I still think it was fine , but the coffee !! It was a total disaster, there’s a coffee machine and it tasted like the machine hasn’t been cleaned since they got it. Overall great views and surroundings, bur hotel can do a little better. Beds were nice and comfy also . The planes , as you can see , are passing very near , I wasn’t bothered cos I use earplugs, cheers

The good points. The view from the hotel and the rooms is stunning. The pizza in the bar was good. Unfortunately that is it. The room we were given was not like any advertised on their website. It was very tired and run down. Frayed carpets, sockets which didn’t work and a bathroom you could hardly move in. There was also a smell of sewage which started to become noticeable on our first evening and by the following morning it was unbearable. Even with the bathroom door shut the bedroom stunk. We asked reception twice if we could change rooms or upgrade. Both times we were told they were fully booked. They sent someone to look at the sewage smell but all they did was spray air freshener in the room. We decided there was no way we could stay there and booked in to another hotel, of a lower star rating, at our own cost. The Pontikonisi are refusing to refund us for our room. They are saying we demanded to be upgraded for free and refused the offer of another room. This is an outright lie. We would not have spent over €300 on another hotel if this was the case. It’s very obvious this hotel has upgraded a handful of the rooms to a very high standard and these are the ones they advertise. I know all the other reviews speak highly of this hotel but be very careful when booking. Especially if using Love Holidays like we did.