Usuario invitado
9 de julio de 2025
We really wanted to love this place. But there are some issues. To begin, there seems to be a lack of staff at check in. We did get help with our luggage, but the person who helped us seemed like he was alone. Fine person but overworked. Granted, there was a Backroads bike group staying at the hotel that kind of took over the lobby, so that might have explained the chaos, but it sure seemed a bit disjointed. We were offered something to drink on arrival but nothing non-alcoholic. We had a late lunch in the parlor and that was lovely. Many times when we went to the front desk, it was unoccupied. The front office staff seems to retreat to an office that is out of sight. Our room was quite spacious, with a sitting area and then a bedroom. There was some sort of varnish-like smell in our room that was quite strong throughout our visit. We kept the windows open, but it was not pleasant. The restaurant needs more food options. What they offer is good but limited. A few basic dishes would have been welcome. The servers were very pleasant, although they too seemed overworked. The second night we were there, music emanating from below our room kept us up well after midnight. We were just above the dining room. Spoke to night manager who we had difficulty communicating with (and who had loud music on in the background as well). He said he would address it but it took more calls to get it handled. The music finally stopped, but then the sound of tables and chairs being slid around on the floor below us followed. More calls required to address. Not a luxury hotel experience. We complained the next day and the manager did not charge us for that night and also gave us breakfast on the house. Said that should put it behind us. There was a feeling of being gouged for diet cokes, and they were very cheap on the amount of Blue Bottle coffee that they provided. They should be passing it out to get people to try it, but they only provide 2 simgle serve packs per day for the room. My first time trying it, and liked it very much. Kudos to the owner for helping bring it to market. Stingy, though. On the whole, the prices are 5 star (v expensive) but there is a mismatch in value. We did have some lovely weather to drive to the Beara Penninsula, and Garinish island, so the hotel is well located for that.
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