Zena Resort Hotel - All Inclusive

We spent 5 days with family (2 young people and elderly parents) and my mother was treated rudely in a harsh manner. My elderly mother went to the SPA for hamam and massage, which I had paid for in advance. The SPA employee knew English very poorly, and my mother too. They didn't understand each other (that I had already paid for everything for my mother) and my mother left upset, and when I came to sort out the situation in the SPA, the SPA employee told me that "my mother is not normal and needs to see a doctor". No matter what happens, the staff has no right to say such things and insult their guests in such a rude manner. For such a thing, they should simply be fired immediately, but we told the manager about everything and no action or even a reprimand to the employee or an apology to me and my mother followed. They simply returned my money for the massage. Just a terrible hotel and the most terrible attitude towards vacationers. Нахамили моей маме в лицо, а потом мне сказали, что она ненормальная и ей надо к врачу. Просто ужасный отели, плакала после этого вместо отдыха.

A horrible palce to stay in. We have been here for 6 days and unfortunately we have paid for 6 more. The first impression was awful. There was only one young boy at the reception. We booked sea view room and he gave us room looking at the nearby hotel. When we argued that this is not what we paid for, he gave us other room. After that we wanted to go in the sea but the security guy stopped us because the reception didn't gave us hotel bracelets and we had to return to reception. The other problem is the entertainment. There is no entertainment at all in this hotel. Basic shows, and not every night, and nothing after. Such a boring place to have vacation. If you are senior citizen and you got to sleep at 10:30h, then this is a place for you. Food is horrible. If you like chicken, zucchini and eggplant, this is a hotel for you. No variety at all. And if there is something edible and good, there is a row and you have to wait several minutes for it. If you arrive late at dinner, be prepared to have nothing edible to eat because they don't replace eaten food. And the Wi-Fi. What to say about "five star" hotel that doesn't have free Wi-Fi. Horrible place. We have been in many hotels in Antalya region in last 12 years and this one is the worst. This doesn't deserve Turkish 5 star, perhaps Turkish 4 star, and 2 star worldwide. The quality of the towels is horrible and you can't change the beach towels during the day. And we have never seen that the beach bar is closed during day. Where is the logic that you can't get drinks from 12:30 to 14:30h on the beach. The pool is small and stair entrance from the peer to the sea is rusty. Just pray you don't get tetanus... Just horror story hotel.

I had a wonderful stay at the hotel. The food was absolutely delicious, the room was clean, comfortable, and perfectly equipped, and the animators were extremely friendly and welcoming. Thank you for the excellent service!

The hotel room is very clean, the food is tasty with a wide selection. By far the biggest plus were everyday events such as concerts or shows. The staff is very nice and talkative, while the animators are some of the best I have met, especially Emircan and Ali. At any time they encourage various activities on the other hand without being intrusive. I highly recommend this hotel

Review for the hotel – Bartender Sehmus During our stay at the hotel, we were truly impressed by the work of bartender Sehmus. He is not only very professional and polite, but also creates amazing drinks with unique and creative ideas. Every cocktail he made was full of flavor and beautifully presented. On top of that, Sehmus provides excellent service and always welcomes guests with a warm smile. Thanks to his kindness and positive energy, the time we spent at the hotel bar – from morning till evening – was a real pleasure!

Great animators, every day there is some show and a whole harmonogram of activites for kids and adults. The food is delicious. Breakfast, lunch and dinner have a big varietes of meals. You can choose everything you want. There are also many drinks. As for drinks there are many bars where you can pick your favourite coctail. There are some for kids too, there is coffee and tea too. Above all the hotel is clean and comfortable. I highly recommend:)