Best Western Premier Ema Yew Lodge Hotel

房間乾淨 整潔 寬敞，美中不足的是入住時間電梯壞了 還有就是位置有點偏

Had a fabulous stay!! We actually stayed on the Saturday night for World Superbikes that were taking place at Donington Park, the hotel was only eight miles from the circuit. The hotel didn't realise how busy they would be in the restaurant. They coped brilliantly with the extra covers that they weren't expecting. The food was fabulous. What we also liked about the hotel was that it was off any main roads, so I would thoroughly recommend this to bikers in the future who want their bike to be nice and safe. The room itself was immaculate and spacious....we stayed in an executive double. There is an additional £8 to park your vehicle in the hotel car park.... but a lot of hotels are now doing this. Overall the staff couldn't do enough for you....well done to all the team!!

This was our 3rd visit to this hotel because of the spa facilities and the restaurant.I reserved our room over the phone, we went on Saturday 12th for my wife’s birthday, our nightmare started , on arrival we was told the spa was closed at no stage during booking we was told this I should have walked away then we decided to stay as we had made the 50 mile journey, we already booked our 3 course meal at marcos and was looking forward to it, our starters where buffalo chicken strips which resembled chicken nuggets when we pointed this out to the waiter he apologised our main meal was worse this was a shared mixed grill consisting off 2 pieces of chicken 2 small rack of ribs and 1 small steak to share we did have 5 cherry tomatoes as garnish absolutely horrible no wonder the place was empty Totally upset my wife on her birthday Never again would I waste good money On this hotel , they would have known if they told us about the spa we wouldn’t have booked so kept quiet ,we felt as though we have been ripped off the manager had no explanation and was more worried about what review I would leave

Can't praise Larisa on the reception enough she is an absolute credit to the hotel. From first arriving she was so welcoming and friendly and even offered to move her car for me as she realised I wasn't particulary happy where I had to park my car as it was so busy. And fortunately for me she was on the reception again on my return and greeted me again with a huge smile and asked if the holiday had gone well . Good Customer care doesn't seem to be important these days to some people but I can confirm that Larisa went above and beyond to ensure that this was definitely not the case. She's a credit to the hotel!

Last minute booking. Superb staff, especially reception staff, went above expectations to help me with an issue. Rooms were very clean and refreshed everyday. Food was excellent in the restaurant. Would highly recommend and book again.

A lovely hotel situated close to East Midlands Airport.. stopping over was a great start to our holiday and a very good rate through hotel website. Th staff are lovely and make you feel at home and the lunch and evening meal are fab . The decor in Marco restaurant is fab coming back on Friday to stop overnight before going home

The newly refurbished Yew Lodge did not disappoint! Muhammed on Reception dealt with my booking as soon as I arrived, I was very stressed as had had a worriesome day and was late for a dinner with friends. He kindly gave me a very good room rate including breakfast for 2 nights, which was absolutely excellent. Overall a very pleasant stay indeed and very good value for money.

Refurbished family room was surprisingly nice - spacious, clean, air conditioning, complimentary water and toiletries (including conditioner in the shower, which is often absent in hotel bathrooms). Public spaces are nice and the restaurant a great find. Staff are friendly and professional. The espresso is excellent!

Wow thoroughly recommend this hotel. All areas were Immaculately clean, polite, attentive and welcoming staff. Especially the an Irish lady who served the evening meal and breakfast for our stay. Food was excellent. I work in a hotel so I do know what to look for too ! Fantastic place