Usuario invitado
1 de marzo de 2024
Came down for a concert - drove 5 hours only to find out my room was not ready, along with everybody else that was checking in around 4pm that day. I listened to the other lines of people being apologized to and the people at the desk saying they would apply 15% off and comp the parking and explaining the breakfast and other amenities. For some reason, the lady that checked me in simply said - ok we'll call you when your room is ready. I had to ask will I also be getting a discount and she said yes she was going to do that - lol, right. Discount was never applied of course, but I made sure to check out at the desk in the morning and ask for it. Also, I noticed people were getting breakfast vouchers (breakfast was $15) - I asked and never got any, I'm not sure why, but that was the least of my worries at that point. So, I ended up going to dinner and my concert in the sweats I wore in the car on the way down, since my room wasn't ready to freshen up and change and relax as I had planned on doing upon arrival. My room was ready about 6pm, which didn't do me any good. It was after 10 when I finally checked in - note - that where you park in the parking garage, the doors are always locked. They did not give me a card to get in, since my room wasn't ready, the app did not work for me, and the intercom didn't work at that door either - I was told it's 100 year old building when I asked about the intercom....so you either have to wait till somebody comes & goes, or walk around to the front door. There's a Starbucks in the hotel, but it's a joke because when I was checking out Monday at 10 am, they were already CLOSED! Why? The kitchen closed at 9pm when I came back hoping to get some food after my show, along with several others asking about the restaurant. There is a pantry of snacks (no food such as microwavable dinners, etc. though) and no prices on anything. I grabbed a couple cans of soda and a couple snacks, was not told the price (the same unfriendly lady that checked me in rang me up) and I learned later she charged me $20. I have no idea if that was right or she just put that in. Lastly the room, which upon entry I immediately noticed how hot it was - that's because the thermostat was set for 75. Took a long time to cool down, and even then didn't cool down to what I'd set it at. Other than that, the room was fine, except there was a big glob of something wedged into the drain of the bathtub. Feces? Clot? I don't know - I think the worst part is that the maid screwed the drain down on top of this thing, so I don't know how you could've missed that. Pretty disgusting. If that could be overlooked, it made me wonder what else wasn't really clean. It was late, I was tired, I skipped the shower and tried not to think about it. Really would've liked to have bathed, but didn't want to deal with whatever that was and was pretty fed up with what I paid to stay here and received this kind of experience overall. While the location
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