Usuario invitado
21 de febrero de 2025
We had the worst experience in this Hotel. On February 5th 2025 at 3am we woke up in the middle of the night with the door of our hotel room open. Someone broke into our rooms at around 2:30am that night according to security camera footage, and stole our phones and our money while we were sleeping. Two rooms situated at the floor level got robbed that night, ours and our friends' room right next to us, the thief stole 4 phones, and around 200 dollars of cash. Which made it a total of about 5000 dollars of stolen goods. The hotel was supposed to have 3 guards that night, during the robbery, all 3 of them were sleeping. When we woke up that night, and found out that we got robbed during our sleep, we immediately notified the hotel staff who were all sleeping during that time as well. They managed the situation very poorly, it took them an entire half an hour to call the police, all they did was, retrieve the footage of security cameras and didn't even apologize to us for what happened to us in their hotel! The police took about 3 hours to get to the hotel, saying that they didn't have means of transportation, so the hotel sent someone to get them from the police station. The next day we asked to change rooms, since the locks of our doors were broken, and we couldn't sleep in those same rooms we had an intruder in the the night before, all that the hotel manager said to us was that they didn't have any rooms available, although they most certainly did, we could see the empty rooms! can you imagine the carelessness! They brought someone to supposedly fix the doors, but it was just a masquerade, since they didn't fix anything, the doors could still not lock. When we told them about it, they didn't care. So we had to spend another night in those same rooms terrified! We barely got any sleep! It was indeed the worst experience someone could have in a supposedly secure hotel! and what made it worse is how this situation was handled and the hotel's staff disregard for our state and what we've been through! I highly don't recommend it!
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