Kashgar ancient city Munag homestay

The team at Munage went above and beyond all expectations. We were met at the gate of the old city with a cart that took all our suitcases after a long and arduous border crossing from Kyrgyzstan. Upon reaching the accommodations, there was fruit and drinks waiting for us which set the tone for the stay. We were having issues with a misspelled name on our departing flight booking. Ah Zhe promptly took over the problem and shooed us out to explore while he called the airline relentlessly in order to solve our problem. By the next day, he sent us the confirmation of the corrected airline booking, which was after many hours of being on hold on the airline helpdesk. I have never ever had a hotel staff so willingly take over my travel issues with such ownership. This is hospitality of the highest order. On our last day, they had gifts for us and even booked and paid for our car to the airport. This standard of service is impossible to beat.

工作人員均非常熱心勤快，有求必應，期間因窗口貼近窗户位置有風碰撞響，溝通希望可以更換房間，快速幫忙協助解決了聲響問題。 大堂和樓梯等公共設施設計美觀，但民宿硬件、保潔仍與定價（1200+）嚴重不符： -早餐單一：定了三日房間，每天早上早餐一模一樣，牛奶需詢問才提供，若用餐時間遇到人潮高峯，盤子和餐食都會緊缺，需要等待工作人員重新準備提供。 -房間衞生不佳：衞生間淋浴下水位置反臭，必須用酒店提供的硅膠墊蓋住；衞生間門口藏污納垢；房間有蜘蛛、蜘蛛網；水槽出美縫、牆面多開裂。 -一次性用品非每日提供換新：需每日聯繫當天服務人員提供。 -價格虛高：國慶同期亞朵酒店定價850左右，本期待滿滿的民宿，遺憾而歸。

十一假期最滿意的酒店，服務真的超級超級好，我們第一天晚上很晚才到，兩位服務人員到景區外面接我們幫我們拿很多的行李，期間不管任何時候有任何問題都是第一時間幫忙解決，尤其手動點贊小劉，下次再去喀什一定會再次預訂。