Usuario invitado
27 de febrero de 2023
Luxury beautiful smart hotel as the owner of this hotel himself. Let's start with the fact that I am a customer with claims.Having a huge experience of living in Karlovy Vary in various 4- and 5-star hotels, I have just discovered a new one (10 years) this hotel.Let me clarify that I am writing this review while staying in this hotel room, and it is not the holiday season, that is, mid-January.But this did not affect my arrival in any way. +Reception.A large hall, there is a place to wait.The administrator is always on site.There is an assistant to accommodate guests and luggage.You will be given a card for a welcome drink at the bar.Quick registration.(Respect of the hotel owner).By the way, the hotel, which is in the top lines of the rating in the sanatorium.com have not place at the reception and very poor breakfasts and dinners... +Restaurant.There is always a choice of dishes.For children!You will always find food for a child of any age.Soups and porridges are very tasty.By the way, in the most expensive 5* hotel opposite the P..., they will not learn how to cook soups in any way..There is always free tea, fruit drinks, and paid alcohol.Perfect serving, professional waiter service.There is not a single minus.(Respect for the owner of the hotel) +Room.The single rooms have good full beds.There is a good free space in the rooms.It's always warm inside, it's raining outside +3.Hot water is available at any time of the day!!!!!This means that they do not skimp on guests.(Respect for the owner of the hotel)Comfortable bed and pillows No kettle. +Room cleaning.Ideally and daily, at a time when it is convenient for you. --And now the negative.Some persons from Balneo I was very upset because I canceled my favorite shower Charcot.The reason is in the staff.Dear Katya, you are an arrogant and ill-mannered person, such women are rarely seen even at vegetable markets.It's a pity you're taking this place.I also refused a massage with her. You probably forgot that I pay for your work and not you pay me. Administrator Olga, your evil smile does not help you solve problems with customers.I understand that you have a difficult job, but you have to learn from Svetlana and study for a long time and a lot, as an experienced and competent employee.Maybe someday you will be able to be like Svetlana We book a hotel, choose your free time, pay for the flight and relocation, wait for the procedures for recovery and on the way we meet such dissatisfied people.Do I need this? Don't ruin the reputation of the whole hotel. +My sincere thanks to Mr. Marush (spinal traction).kab. I will recommend you to my friends. There are many other good and conscientious employees here.New equipment. We'll be back
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