City Suites - Kaohsiung Chenai

This hotel is quite busy, likely due to its location at Pier 2, a popular area with tourists. The check-in and check-out process is impressively efficient and automated, taking just a minute, which I appreciated. The breakfast area was definitely the highlight of the stay—there was a great variety of food and coffee, with small changes every day to keep it interesting. The hotel also offers a self-laundry service for TWD100, which is convenient. On the downside, there were a few issues with the room. The bed was uncomfortable, as it sank too much, and the bedsheets and towels appeared a bit greyish. The bathroom had an unpleasant smell and was very mouldy, which made the overall experience less enjoyable.

I mean, with the price paid, I've expected so much more.

Really love this hotel! Right beside the famous Bo Er Creative area, and we can literally just spend whole day at this area. Lots of spots, good food and convenient. I will definitely come back to this stay if i ever visit KaoShiung again.

Hotel room was spacious, really good size. Location was also rather convenient. Close to the metro, a park, the sea and also a convenience store. Lots of places to walk around and see in the vicinity.

Our experience at your hotel was extremely unwelcoming. The two male front desk staff on duty on the night of December 31, 2024, were not only unhelpful but also outright rude. The first staff member, a skinny man wearing spectacles, displayed a complete lack of interest in assisting us. When we encountered difficulties with the self-service check-in machine, he made no effort to help and had an indifferent, dismissive attitude when we inquired about disposable toiletries. The second staff member, a plump man, was even more unprofessional. After we called room service to request face and bath towels—since none were provided in our room—he came up personally to question whether we were sure they were missing, as if accusing us of lying or stealing. When confronted, he reluctantly handed over some old, yellowed towels. The next day, the housekeeping staff was visibly shocked by the state of those towels and immediately apologized when we requested fresh replacements. Your hotel's prime location does not excuse poor service. The dismissive and accusatory attitude of your staff is unacceptable. Immediate improvements in staff training and service standards are necessary to ensure guests are treated with the basic courtesy and professionalism expected of any hospitality establishment.

Good Point Clean. The floor and wall flashes✨ Spacious double beds. Good for a couple or group🛌🏻 Delicious breakfast🥙 Bad Point 10mins walk from the nearest MRT station It's not an "ocean" view but "harbour" view *Don't expect sometimes as in Hawaii, Miami, and Los Angeles