Chonor House

I recently had the opportunity to stay at Chonor House, and regrettably, the experience was far from satisfactory. For a property that carries such a reputation, the quality of service was surprisingly poor. One of the most frustrating issues we faced was with the food service. Despite placing our order two hours in advance, the food was still not served on time. I had to personally go to the kitchen multiple times to follow up and remind the staff—something no guest should be expected to do. There was a clear and troubling lack of coordination among the staff. Even basic services like room service, housekeeping, and addressing simple queries required repeated reminders. This pointed to either inadequate training or ineffective management, neither of which reflects well on the establishment. What made the situation worse was the behavior of one staff member, who was blatantly rude and disrespectful. Such unprofessionalism is completely unacceptable in the hospitality industry and left a lasting negative impression on our stay. What was intended to be a relaxing and enjoyable visit instead became unnecessarily stressful. I sincerely hope the management takes this feedback seriously and works to improve both staff conduct and operational efficiency. Chonor House has potential, but that potential is currently being undermined by poor service.

Очень колоритный отель, в удобном месте, все рядом, но не шумно. Хороший санузел. В номере нет телевизора и телефона, не очень понятно как подключить интернет и как связаться с ресепшен. Дали с собой вкусные бутерброды, т.к был ранний выезд до завтрака. Отель относится к институту искусств Нурбулинка.