Usuario invitado
7 de marzo de 2025
Our group of six visited Tree of Life Nature Resort for a day out, but unfortunately, the experience was disappointing. Upon arrival around 9:30 AM, the staff member we had contacted was in a meeting, and there was no one available to take our order. After messaging her, it still took over 40 minutes to prepare a single club sandwich and a cutlet portion. The resort was poorly maintained and untidy. When we requested access to the gaming room, it took another 15 minutes for a staff member to unlock it. However, the room was dusty, uncleaned, and had dead insects, making it completely unusable. Throughout our visit, no staff members checked on us or inquired about our needs, as they were preoccupied with meetings and lunch preparations. Considering the day package costs around Rs. 5300/-, the experience was far from worth it. While I cannot comment on the condition of their rooms, I would not recommend this resort for a day outing. The lack of customer service was evident, and I strongly suggest management conduct training sessions to improve hospitality standards.
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