Usuario invitado
11 de septiembre de 2024
DO NOT GO TO THIS HOTEL. we booked evita resort and were then out booked to the Cathrin hotel. We were placed in a disgusting room, after complaining they still didn’t move us. They showed us a second room which was literally the same as the last one. 1. The balcony room door was jammed and my friend got locked out. She didn’t have anyone to come and fix it so my friend had to climb over to the other balcony to get into the room which was a safety hazard 2 the rooms were disgusting, we had mould in our bathroom. The room was never cleaned even when I requested it. All they did was make the bed. 3 all inclusive stops at 11pm 4 food options terrible, not suitable for vegetarians 5 we had ants in our room which were all found in my bag, we then had to leave this outside. Reported and nothing changed. We were the greeted by ants at the dinner table. A full infestation, even the staff member was shocked. 6. Room was a 2*, awful sheets and decor. Not as described from the pictures. False advertisement. 7. No manager was ever present. 8. Broken subbed On a positive note, the animation team were lovely. Wouldn’t recommend to anyone in your 20-30s
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